Position Overview: 

Do you have a passion for working with people 🥰 and thrive in a fun, dynamic environment? As a Flash Pass Program Manager, you will be responsible for partnering with the client to support the day-to-day operations of THE FLASH Pass Program. In this key role, you’ll be right in the action, collaborating with park leadership, front-line team members and the accesso corporate team to deliver seamless experiences for guests maximizing their time and fun, while also driving revenue through our premium services.  

 As a member of our Client Operations team, you’ll play a vital role in delivering the support our clients need to create memorable experiences. With strong interpersonal and problem-solving skills 🔍, you’ll provide hands-on operational support and collaborate with peers on creative solutions to everyday challenges. We're looking for positive, self-motivated individuals who thrive in a collaborative environment and enjoy making an impact! 

Location: This is an on-site role in Gurnee, IL at Six Flags Great America

Reports to:  Senior Operations Manager  

Travel ✈️ Requirement: up to 25%

What you’ll be working on:

• Serve as a key liaison with Six Flags department managers and park partners, meeting regularly to coordinate operations, share updates, and enhance the guest experience.
• Lead and assist with training sessions on virtual queue systems, sales strategies, and operational best practices. 
• Actively engage with guests, monitor and manage queues, and resolve operational issues in real time. 
• Collaborate with the marketing team to drive in-park revenue through creative promotional initiatives. 
• Oversee and update digital content across the Six Flags and Queueing website and mobile app to ensure accurate, guest-friendly information. 
• Analyze metrics, guest feedback, and operational data to prepare reports, resolve technical issues, improve efficiency and the guest experience 
• Collaborate with park leadership to support proper staffing and deliver seamless day-to-day operations. 
• Provide hands-on, first-line technical support and manage hardware inventory. 
• Support the rollout of system upgrades and new virtual queuing enhancements that elevate the guest experience. 
• Take ownership of escalated guest concerns, including refunds and compensation, ensuring positive resolutions aligned with company policies. 
• Perform other tasks and responsibilities as needed to support operations.

 What you bring to the role: 

• Minimum of two (2) years of management experience in the amusement/theme park or operations management industry. 
• Strong communication, leadership, and team management skills. 
• Ability to manage technology systems and provide basic technical support as needed. 
• Excellent problem-solving abilities with a strong focus on guest service. 
• Availability to work weekends and holidays is required; extended hours may be necessary based on operational demands. 
• Must have reliable transportation and flexible scheduling. This role requires working on holidays, weekends and high-volume days. Schedule varies to meet business and client needs.  
• This role involves physical activity such as bending, lifting, climbing and walking, with the ability to stand or move for extended periods of time, and lift items up to 25 pounds . 

⭐️  Bonus points if you have:  

• Theme park/attractions industry experience  

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.  

Perks & Benefits:

• Competitive compensation package commensurate with experience and role scope;
• Group dental and vision coverage, with optional supplemental insurance offering;
• 4-weeks of Paid Time Off for employees with up to 3-years of tenure with increased accrual thereafter;
• Eight (8) hours of paid Volunteer Time Off (VTO) to support causes and organizations you’re passionate about;
• Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $7,500 benefit toward surrogacy, adoption, and fertility; 
• 6-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement;    
• Flexible medical benefits through an employer contributed ICHRA, supporting individual plan selection and personalized coverage;
• Optional group pet insurance benefits to support the health and care of your pets;
• Employer-paid short & long-term disability and life insurance; 
• 401k with employer matching;
• Unlimited access to LinkedIn Learning to support continued learning and career development; 
• Flexible work schedule designed to support work-life balance while maintaining core business hours. 

Position Overview: 

Do you love tech 💻, but have a passion for people too 🥰? As a Client Success Manager you will be responsible for owning and developing the relationship with clients and promoting the use of accesso services and products. As a part of the accesso Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more. 

As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others. 

Location: Riyadh, KSA 

Reports to: Director of Operations

Travel ✈️ Requirement: Up to 40% across KSA, occasional travel to Dubai, UAE

What you’ll be working on: 

• Maintaining and building outstanding lines of communication with clients as well as internal teams including customer support and quality assurance.  
• Facilitate communication between technical teams and business stakeholders to ensure alignment and understanding of requirements
• Translate business requirements or issues into clear and concise technical specifications for software development. As a Systems Specialist, the main analysis is in relation to the technical and functional aspects of the system, including areas such as integration with external systems/devices/applications, SQL Queries and API services.
• Supporting third parties during integration activities with Horizon
• Overseeing both new clients and continued development of existing clients; leading the technical and functional, client activities in a prioritized and pro-active manner. 
• Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently. 
• Contributing to overall accesso growth and profitability by working with clients to subscribe to additional service opportunities, general higher utilization of existing services and support continued renewal contracts. 
• Conducting demos for clients to understand the new system features and implementations which they can subscribe to.
• Advising clients on industry best practice and best use of the software.
• Provide training to end-users and support teams on system, applications and functionalities.
• Managing client support notifications, requests, and Service Desk tickets. 
• Performing testing on new software releases and troubleshooting/supporting software development team in case issues are found. Keeping clients informed of significant issues that might affect them. 
• Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.  
• Create comprehensive documentation including system manuals, user guides, and technical specifications.
• Supporting accesso sales team in the preparation and demo of the Horizon solution.

What you bring to the role: 

• Willing to work extended hours when necessary to ensure the service delivered to our clients is of the highest standards, and that any challenges are dealt with swiftly and efficiently to minimize operational impact, guest experiences, and ticket sales. Our clients are theme parks and attractions so this will include support during evenings, weekends, or holidays, especially during seasonal peaks.  
• Previous account management experience ideally supporting enterprise-level clients within the theme park or leisure industry experience in the Middle East.
• General computer skills including the Microsoft suite of products and Outlook are required.  
• Experience with web-based technology,
• Exceptional organizational skills and the ability to prioritize tasks. 
• Ability to facilitate daily responsibilities with little to no direction. The role will be based in Riyadh out of the client offices. The ability to work autonomously is fundamental to your success in this role.

⭐️  Bonus points if you have: 

• Bachelor’s degree in business, Technology or a related field is a distinct advantage.
• Previous eCommerce, ticketing, or guest-facing service industry experience.
• Arabic language knowledge
• Experience working with Horizon/VGS ticketing software or similar.

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.