Who we are:

We're Dexibit. We love dinosaurs and data. Our Kiwi AI product helps visitor attractions (museums to zoos to theme parks) make sense of their data and make better decisions. We work with big international names alongside local favourites like MOTAT and Weta. We’ve been widely recognised in industry and picked up a few awards along the way from HiTech, NZIBA, TIN and more. 

Dexibit recently joined accesso, a global technology company serving over 1,000 venues across 30+ countries. That means our platform, our reach, and the complexity of the problems we get to solve just got a lot bigger. 

What we build :

Dexibit brings together our deep domain knowledge, AI-ready data platform, served through an agentic interface. We create value for our customers by addressing non-trivial tasks like strategic modelling, scheduling, operational reporting and analysing visitor feedback. 

Under the hood, the AI layer orchestrates real business logic and APIs: integration packs, custom datasets and benchmarks, context control features, and our query and visualisation infrastructure. 

The agentic interface is where we're investing new feature development. Think streaming, context window management, tool orchestration, sandboxed execution. There's real depth here, and real problems to solve. 

Where you fit :

We're looking for a product-minded software engineer who can shape what we build and how we build it. You'll be in the code every day. But we value engineers who lead naturally: through design decisions, technical direction, mentorship, and bringing the team along. 

You're full-stack, but you lean heavily to one side, whether that's backend data systems or frontend product engineering. With the depth of our problems (and the leverage that frontier LLMs now give us), we believe strong engineers need real depth on one side while being capable and willing to contribute across the stack. 

What you bring :

You break complex problems into simple, elegant solutions. You're a great communicator with strong customer empathy. You're quick to understand the why behind the work. 

You're a proven engineer (5+ years) with experience across different systems and domains. You've shipped impactful work and can talk honestly about the failures as well as the wins. 

You bring curiosity and humility. You mentor naturally. You're not afraid to give constructive feedback, and you genuinely enjoy learning from others' perspectives. 

Our tech stack :

• Languages we use: English, TypeScript, Java, Python, SQL 

• Data systems: PostgreSQL, DuckDB, Databricks, OLTP/OLAP 

• Platforms: cloud native on AWS (with Ansible + CDK), Datadog, Modal, LangFuse 

• AI/LLM: OpenAI/Anthropic models, Pydantic, AI SDK, LangChain4J, XGBoost, Prophet 

• UI: React, Jotai/Redux Toolkit, BFF, data viz, possibly WASM in the future 

• Systems: mix of serverless, services, and monolith 

• Way of working: cycles, communication over process 

• Dev tooling: Claude Code, Codex. We build AI, and we build with AI 

Details :

• Auckland-based, hybrid (3 days in-office / 2 at home) 

• We're open on level. Whether you're a strong senior engineer or someone with 15 years under your belt, we'll meet you where you're at in terms of title and compensation. 

Even if you can't tick every box, we still encourage you to apply. Dexibit recognises all our team as diverse and unique individuals. 

Position Overview: 

Are you passionate about working with people and committed to creating an inclusive workplace? 🥰 We are looking for an HR Assistant to support accesso’s international HR operations, ensuring the accurate and timely administration of employee data, payroll inputs and onboarding processes across multiple international locations. This role is responsible for maintaining high-quality HR records, delivering a seamless employee lifecycle experience, and ensuring all HR transactions are processed with confidentiality and full auditability. 

Location: This role can be performed 100% remotely anywhere in the UK, at our office in Twyford, or a hybrid version of in-office and remote.  

Reports to: Director, Human Resources UK

Travel ✈️ Requirement: 10% to accesso Office/Client Locations 

What you’ll be working on: 

• Collate all payroll changes for the international payrolls in time for submission to finance, with associated back-up documents/approvals. Ensuring each change is made in time for relevant payroll.
• Update ADP with all employee changes (new hire, promotions, leavers, salary changes etc.) ensuring correct approvals are in place via either a Change Form, Recruitment offer or company-wide approved process.
• Ensure all transactions are fully auditable, with appropriate documentation and record-keeping in place – supporting audits as and when they happen.
• Communicating and administering benefit schemes to employees and providers, pension, salary sacrifice, healthcare and life assurance.
• Maintain and organize HR digital and hard copy records in line with data protection requirements.
• Once an offer has been accepted and passed from the Recruitment Team to HR, coordinate the new hire onboarding process to include all new hire documentation, right to work checks, employment references in line with local legislation.
• Conduct first-day HR 1:1 onboarding presentation.
• Manage administrative aspects of the employee lifecycle, including promotion letters, transfers, contractual changes, work visa, tenancy and bank references.
• Manage the Family Leave process for each location, maternity, paternity and parental leave ensuring compliant documentation is maintained and payroll updated.
• Where appropriate carry out maternity and ill health risk assessments.
• Ensure timely processing of terminations, including updating ADP and associated systems, payroll notifications, and follow-up documentation.
• Maintain accurate records of employee departures for reporting and audit purposes.
• Conduct exit interviews and capture relevant feedback.
• Provide administrative HR support across multiple regions, ensuring consistency while recognizing local labour laws.
• Assist with reviewing and updating company policies and procedures.
• Dealing with inbound HR queries from existing employees and managers.
• Support sickness reporting, return to work process and monitoring of absence triggers. Recording and monitoring staff absence and highlighting trends.
• Coordinate Occupational Health referrals and follow-up actions.
• Support work visa applications in various locations.

What you bring to the role: 

• Experience working with HRIS systems.
• Strong understanding of payroll coordination processes.
• Knowledge of onboarding, right-to-work checks, and HR compliance requirements.
• High level of accuracy and attention to detail.
• Experience in HR, recruitment or administrative support role.
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Ability to handle confidential information with discretion and professionalism.
• Strong communication skills and a proactive, solutions-focused approach.

⭐️ Bonus points if you have: 

• CIPD Level 3 qualification.
• Experience working with ADP.

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.  

Perks & Benefits:

• Competitive compensation package, because your hard work deserves recognition; 
• 8-days of paid bank holiday leave and 26-days of paid annual leave (paid leave increases with tenure) – so you can go “OOO” and take that vacation you’ve been dreaming of 😎;  
• 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference, made easy. 
• Inclusive Family Benefits, including a $7,500, or currency equivalent, benefit for surrogacy, adoption, and fertility. Because family planning should come with support 🫶; 
• Robust health insurance scheme with the opportunity to participate in private medical scheme after satisfactory performance;   
• Matching pension scheme (up to 8%) for a secure financial future; 
• Gain unlimited access LinkedIn Learning to support ongoing learning and career development; 
• Enjoy a flexible work schedule that aligns with your team’s schedule ⏰.  

Position Overview: 

Do you have a passion for working with people 🥰 and thrive in a fun, dynamic environment? As a Flash Pass Program Manager, you will be responsible for partnering with the client to support the day-to-day operations of THE FLASH Pass Program. In this key role, you’ll be right in the action, collaborating with park leadership, front-line team members and the accesso corporate team to deliver seamless experiences for guests maximizing their time and fun, while also driving revenue through our premium services.  

 As a member of our Client Operations team, you’ll play a vital role in delivering the support our clients need to create memorable experiences. With strong interpersonal and problem-solving skills 🔍, you’ll provide hands-on operational support and collaborate with peers on creative solutions to everyday challenges. We're looking for positive, self-motivated individuals who thrive in a collaborative environment and enjoy making an impact! 

Location: This is an on-site role in Gurnee, IL at Six Flags Great America

Reports to:  Senior Operations Manager  

Travel ✈️ Requirement: up to 25%

What you’ll be working on:

• Serve as a key liaison with Six Flags department managers and park partners, meeting regularly to coordinate operations, share updates, and enhance the guest experience.
• Lead and assist with training sessions on virtual queue systems, sales strategies, and operational best practices. 
• Actively engage with guests, monitor and manage queues, and resolve operational issues in real time. 
• Collaborate with the marketing team to drive in-park revenue through creative promotional initiatives. 
• Oversee and update digital content across the Six Flags and Queueing website and mobile app to ensure accurate, guest-friendly information. 
• Analyze metrics, guest feedback, and operational data to prepare reports, resolve technical issues, improve efficiency and the guest experience 
• Collaborate with park leadership to support proper staffing and deliver seamless day-to-day operations. 
• Provide hands-on, first-line technical support and manage hardware inventory. 
• Support the rollout of system upgrades and new virtual queuing enhancements that elevate the guest experience. 
• Take ownership of escalated guest concerns, including refunds and compensation, ensuring positive resolutions aligned with company policies. 
• Perform other tasks and responsibilities as needed to support operations.

 What you bring to the role: 

• Minimum of two (2) years of management experience in the amusement/theme park or operations management industry. 
• Strong communication, leadership, and team management skills. 
• Ability to manage technology systems and provide basic technical support as needed. 
• Excellent problem-solving abilities with a strong focus on guest service. 
• Availability to work weekends and holidays is required; extended hours may be necessary based on operational demands. 
• Must have reliable transportation and flexible scheduling. This role requires working on holidays, weekends and high-volume days. Schedule varies to meet business and client needs.  
• This role involves physical activity such as bending, lifting, climbing and walking, with the ability to stand or move for extended periods of time, and lift items up to 25 pounds . 

⭐️  Bonus points if you have:  

• Theme park/attractions industry experience  

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.  

Perks & Benefits:

• Competitive compensation package commensurate with experience and role scope;
• Group dental and vision coverage, with optional supplemental insurance offering;
• 4-weeks of Paid Time Off for employees with up to 3-years of tenure with increased accrual thereafter;
• Eight (8) hours of paid Volunteer Time Off (VTO) to support causes and organizations you’re passionate about;
• Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $7,500 benefit toward surrogacy, adoption, and fertility; 
• 6-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement;    
• Flexible medical benefits through an employer contributed ICHRA, supporting individual plan selection and personalized coverage;
• Optional group pet insurance benefits to support the health and care of your pets;
• Employer-paid short & long-term disability and life insurance; 
• 401k with employer matching;
• Unlimited access to LinkedIn Learning to support continued learning and career development; 
• Flexible work schedule designed to support work-life balance while maintaining core business hours. 

Position Overview:

We're accesso Intelligence (powered by Dexibit). 🦖 🎢 🐅 🗼 🖼️ 🎡 🏟️

accesso Intelligence is the intelligence layer for the business of fun — serving iconic visitor attractions around the world. Not just data, but AI that understands how attractions actually work, helping teams make insightful decisions then act on them: getting more visitors through the door, spending, engaging, leaving happily and returning loyally, with efficiency.

With 25 years of deep industry experience behind us and Dexibit's AI pedigree inside us, you get the best of both worlds: startup culture close to the ground up, with the scale of a listed company behind you.

What we build:

accesso Intelligence sits on top of the world's richest cross-vendor dataset for visitor attractions — integrating with 100+ industry source systems across ticketing, F&B, retail, queuing, CRM, operations and more. That data foundation is what makes everything else possible: the conversational insight, the forecasting, the benchmarking, the AI.

Where you fit:

We're looking for a Data Implementation Engineer to own the technical delivery of accesso Intelligence integrations, then executing that pattern reliably and at volume across our customer base. You’ll be building upon, and maintaining, our class-leading data platform.

What makes this role distinct is the combination of technical execution with genuine understanding of how attractions actually operate commercially. A revenue share arrangement between a venue and an operating partner, a multi-operator ticketing setup, a seasonal membership model with complex redemption logic — these aren't edge cases, they're the norm. Getting the data right means understanding the business behind it.

Location: Auckland based, hybrid (~3 days in our Parnell office / optionally ~2 at home)

Reports to: VP, accesso Intelligence

Travel ✈️ Requirement: None

What you'll be working on:

• Establish the integration patterns. Work with the data engineering team to define how accesso Intelligence connects to each accesso product. Data model, transformation logic, semantic mapping, quality thresholds. This is foundational work you'll do once per product (and refine over time) rather than reinvent per customer.
• Scale and maintain across customers. Onboard new customers onto each integration — configuring per venue, validating data integrity against our acceptance criteria. Then own the ongoing health: change requests, configuration updates, and diagnosis when something breaks or drifts.
• Build derived datasets and transformations. Beyond raw integration, you'll help build the derived datasets, transformations and semantic mapping that turn source data into meaningful, analytics-ready inputs — the layer between what a system outputs and what accesso Intelligence needs to deliver insight.
• Close the feedback loop into accesso. You'll be the eyes and ears of integration reality. We all want to find the global optima. Sometimes that means feedback into the product and engineering teams to shine a light on opportunities and future use cases.
• Work directly with customers on data. You'll engage with customer technical and operational contacts through onboarding and beyond — handling data queries, managing expectations on timelines and data quality, and translating between what customers have and what the platform needs.

What you bring to the role:

• You're fluent in Python and SQL, comfortable with data platforms and transformation tools, and have experience building and maintaining integrations with APIs and third-party systems. Our stack runs on DuckDB and MotherDuck — you don't need prior experience with them, but you should be the kind of person who finds that interesting rather than a detour from the tools you'd rather be using.
• You know data doesn't exist in a vacuum. You build a working mental model of how operators actually run: their business rules, revenue arrangements, data quirks and organisational structure. Not just their schema.
• You're pattern-minded. You find the repeatable approach, document it, and execute at volume — without letting consistency become rigidity when a customer's situation genuinely requires something different.
• You're customer-oriented without losing your technical edge. You can sit on a call with a customer's data team, translate their needs into integration requirements, and communicate clearly about what's possible and when.
• You care about data quality like it's personal. Acceptance criteria, integrity checks, derived logic — you hold the line on what good looks like, because you know the difference between a quick fix and the right one.

How you got here:

There's no single path to this role, especially in the age of AI. You might be:

• A data or software engineer who's done integration or implementation work and wants a role where you can see the direct impact of your work on real customer outcomes

• Someone from a SaaS implementation or solutions engineering background who has strong data fundamentals and wants to go deeper technically

• A data analyst or BI engineer who's crossed over into pipeline and integration work and thrives at the intersection of technical delivery and customer context

• Someone from the attractions, hospitality or cultural sector who's worked closely with data systems and wants to turn operational knowledge into implementation expertise

Position Overview: 

Do you love building ⚙️ products people love?  We are looking for a smart and motivated Senior Devops Engineer to join our accesso Freedom team.  You will assist the development team to fully automate, deploy and test new infrastructure and applications to ensure operational reliability. Input and implement deployment strategies with principle and architects. Collaborate with team members and own implementations. You will join a growing team supporting a new cloud native SaaS product collaborating with development and operational teams such as SRE’s, DevSecOps, and support to improve the platform and deliver requirements consistently & incrementally.  

As a Senior member of the team, you will be expected to lead technical decisions, and help set standards and best practices across the infrastructure discipline. 

Location: This role can be performed 100% remotely anywhere in the UK, at our office in Twyford, or a hybrid version of in-office and remote. 

Reports to: IT Manager, Engineering

Travel ✈️ Requirement: None

What you’ll be working on: 

•    Implement and manage cloud resources to support SaaS application deployments which are designed to be scalable, secure, performant, manageable and cost effective 
•    Ensure that all aspects of the implementation are scripted and repeatably deployable through Infrastructure as Code practices 
•    Share the responsibility for maintaining clean, efficient CI/CD pipelines with Developers and QA 
•    Use an established release process to release to Staging and Production environments, Bi-Monthly, outside of normal working hours  
•    Share the responsibility for building observability into the platform with Developers, QA and Site Reliability Engineers 
•    Identification and Resolution of platform and pipeline issues/problems as they occur as well as proactively looking to improve the reliability and performance  
•    Participate in retrospectives after events occur ensuring plans are put in place to prevent repeat occurrences 
•    Work with security team to identify and resolve infrastructure vulnerabilities and deployment issues 
•    Ensure data storage and services are deployed in accordance with company security policies and cloud best practices 
•    Enhance and participate in DR dry runs
•    Share the responsibility for building observability into the platform with Developers, QA and Site Reliability Engineers using the Grafana stack 
•    Work with other members of the teams to exchange and build knowledge 
•    Work in an agile, rapid development environment where effective communication is paramount 
•    Collaborate to build and maintain an effective backlog to plan and track tasks according to prioritization
•    Vulnerability scanning and remediation across container images, clusters and IaC
•    Regular upgrades of components and touchpoints 
•    Chaos engineering practices 
•    Participate in the change management process 
•    Focus on lean & improving DORA metrics
•    Evaluate, integrate, and operationalize AI-powered tooling (e.g., AI coding assistants, agentic AI workflows) to accelerate development and deployment processes
•    Champion the responsible adoption of AI-assisted automation across the engineering organization
•    Approach all work with Automation first approach, to reduce TOIL across all tasks and processes
•    Engage with architects, product owners, and business stakeholders to translate requirements into infrastructure solutions 

What you bring to the role: 

• 5+ years of current experience at both design and hands-on levels with Azure cloud infrastructure - Note: ‘years of experience’ may not always be the best measure for your ability to succeed in this role. If the below bullet points feel like you, please consider applying.
• Professional experience with RBAC, key vault, VMs, VNETs, VPNs, NSGs, Git, Ubuntu WSL2, PowerShell, Azure CLI and Data platforms (SQL, ADF) 
• Kubernetes deployment and management experience, with associated toolsets such as Kubernetes CLI, Helm, terraform, packer and ansible. 
• Network management within Kubernetes with NGINX, service mesh, policy management, WAF 
• Infrastructure monitoring with the Grafana stack (Loki, Prometheus, Tempo). 
• Scripting and automation with Bash and/or Python in addition to PowerShell 
• Experience in load/ performance testing and tuning 
• Vulnerability management, such as Trivy or Kubescape 
• Azure Container registry management  
• Experience using AI-powered development tools (e.g., GitHub Copilot, Claude Code, Cursor) to improve engineering productivity 
• Experience with High Availability, DR/Business Continuity strategies   
• Must possess a positive attitude at work and make contributions to a healthy company culture 
• Strong problem-solving skills and logical troubleshooting approach
• Required to join on call rotation (1 week in 4)

⭐️  Bonus points if you have: 

• Microsoft Azure Administrator / Architect or other relevant certification 
• Kubernetes Certified Administrator  
• Familiarity with agentic AI patterns - orchestrating autonomous AI agents for infrastructure management, incident response, or automated remediation
• Secret management beyond Azure Key Vault 
• Understanding of POS, kiosk hardware, peripherals including OPOS drivers 

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.  

Perks & Benefits:

• Competitive compensation package including an annual bonus opportunity, because your hard work deserves recognition; 
• 8-days of paid bank holiday leave and 26-days of paid annual leave (paid leave increases with tenure) – so you can go “OOO” and take that vacation you’ve been dreaming of 😎;  
• 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference, made easy. 
• Inclusive Family Benefits, including a $7,500 benefit, or currency equivalent, for surrogacy, adoption, and fertility. Because family planning should come with support 🫶; 
• Robust health insurance scheme with the opportunity to participate in private medical scheme after satisfactory performance;   
• Matching pension scheme (up to 8%) for a secure financial future; 
• Gain unlimited access to LinkedIn Learning to support ongoing learning and career development; 
• Enjoy a flexible work schedule that aligns with your team’s schedule⏰.  

Position Overview:   

Do you love building ⚙️ products people love? As a Site Reliability Engineer, you will "make things scale" which includes supporting delivery and operation of the managed accesso Horizon product in customers’ cloud environments (AWS/Azure/GCP). You will work to deploy, operate, support customer environments, and automate tasks using Site Reliability and Cloud Engineering best practices. 

As a member of our Site Reliability Engineering Team, you will have the chance to collaborate on exciting projects and find creative solutions to coding obstacles.  

Location: This role offers 100% remote flexibility anywhere in the United Kingdom.  

Reports to: Manager, Site Reliability Engineering 

Travel ✈️ Requirement: 0%

What you’ll be working on: 

• Provisioning and deploying accesso Horizon components to customer cloud accounts using Infrastructure as Code (Terraform) and ArgoCD.  
• Maintain, improve, and create CI/CD pipelines (GitHub Actions / ArgoCD) for application and infrastructure deployments.  
• Support monitoring, logging and alerting (Prometheus, Grafana, & Coralogix) and respond to alerts, along with acting as level 3 escalation. 
• Lead incident triage, root cause investigation, and follow-up tasks.  
• Follow security and compliance requirements for customer cloud environments (identity, secrets, network controls).  
• Produce and maintain operational runbooks, deployment guides, and change notes.  
• Participate in monthly on-call rotation as an L3 responder.  
• Normal workdays may require time outside the normal working day.  
• Learn and apply accesso Horizon product architecture and configuration.  

Technologies 💻 you may work with: 

• Configuration management: Terraform, Git, ArgoCD   
• Cloud SQL Databases:  Azure SQL, RDS  
• Containerization and virtualization technologies:  Cloud Kubernetes (AKS, GKE, EKS) 
• Metrics and monitoring:  Coralogix, Grafana and Dynatrace 
• General Microservice / Application troubleshooting: Understanding logs and troubleshooting errors 

What you bring to the role: 

• Professional exposure to Cloud Platforms (AWS/Azure/GCP) 
• Practical Experience with Terraform, Docker, Cloud Managed Kubernetes (EKS/AKS/GKE), and monitoring tools.  
• Self-Managed training – learning new concepts, trialing them, and applying them 
• Scripting ability using Python or Bash.  
• Familiarity with Linux systems and general command–line.   
• Understanding Ops and CI/CD concepts.  
• Good written and verbal communication; customer-focused approach.  
• Ability to work with minimal direction.  
• Willingness to learn, take direction, and work within a team.  

Perks & Benefits:

• Competitive compensation package including an annual bonus opportunity, because your hard work deserves recognition; 
• 8-days of paid bank holiday leave and 26-days of paid annual leave (paid leave increases with tenure) – so you can go “OOO” and take that vacation you’ve been dreaming of 😎;  
• 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference, made easy. 
• Inclusive Family Benefits, including a $7,500 benefit for surrogacy, adoption, and fertility. Because family planning should come with support 🫶; 
• Robust health insurance scheme with the opportunity to participate in private medical scheme after satisfactory performance;   
• Matching pension scheme (up to 8%) for a secure financial future; 
• Gain unlimited access to LinkedIn Learning to support ongoing learning and career development; 
• Enjoy a flexible work schedule that aligns with your team’s schedule ⏰.  

Who we are:

We're Dexibit. We love dinosaurs and data. Our Kiwi AI product helps visitor attractions (museums to zoos to theme parks) make sense of their data and make better decisions. We work with big international names alongside local favourites like MOTAT and Weta. We’ve been widely recognised in industry and picked up a few awards along the way from HiTech, NZIBA, TIN and more. 

Dexibit recently joined accesso, a global technology company serving over 1,000 venues across 30+ countries. That means our platform, our reach, and the complexity of the problems we get to solve just got a lot bigger. 

What we build :

Dexibit brings together our deep domain knowledge, AI-ready data platform, served through an agentic interface. We create value for our customers by addressing non-trivial tasks like strategic modelling, scheduling, operational reporting and analysing visitor feedback. 

Under the hood, the AI layer orchestrates real business logic and APIs: integration packs, custom datasets and benchmarks, context control features, and our query and visualisation infrastructure. 

The agentic interface is where we're investing new feature development. Think streaming, context window management, tool orchestration, sandboxed execution. There's real depth here, and real problems to solve. 

Where you fit :

We're looking for a product-minded software engineer who can shape what we build and how we build it. You'll be in the code every day. But we value engineers who lead naturally: through design decisions, technical direction, mentorship, and bringing the team along. 

You're full-stack, but you lean heavily to one side, whether that's backend data systems or frontend product engineering. With the depth of our problems (and the leverage that frontier LLMs now give us), we believe strong engineers need real depth on one side while being capable and willing to contribute across the stack. 

What you bring :

You break complex problems into simple, elegant solutions. You're a great communicator with strong customer empathy. You're quick to understand the why behind the work. 

You're a proven engineer (5+ years) with experience across different systems and domains. You've shipped impactful work and can talk honestly about the failures as well as the wins. 

You bring curiosity and humility. You mentor naturally. You're not afraid to give constructive feedback, and you genuinely enjoy learning from others' perspectives. 

Our tech stack :

• Languages we use: English, TypeScript, Java, Python, SQL 

• Data systems: PostgreSQL, DuckDB, Databricks, OLTP/OLAP 

• Platforms: cloud native on AWS (with Ansible + CDK), Datadog, Modal, LangFuse 

• AI/LLM: OpenAI/Anthropic models, Pydantic, AI SDK, LangChain4J, XGBoost, Prophet 

• UI: React, Jotai/Redux Toolkit, BFF, data viz, possibly WASM in the future 

• Systems: mix of serverless, services, and monolith 

• Way of working: cycles, communication over process 

• Dev tooling: Claude Code, Codex. We build AI, and we build with AI 

Details :

• Auckland-based, hybrid (3 days in-office / 2 at home) 

• We're open on level. Whether you're a strong senior engineer or someone with 15 years under your belt, we'll meet you where you're at in terms of title and compensation. 

Even if you can't tick every box, we still encourage you to apply. Dexibit recognises all our team as diverse and unique individuals. 

Position Overview: 

Do you love tech 💻, but have a passion for people too 🥰? As a Client Success Manager you will be responsible for owning and developing the relationship with clients and promoting the use of accesso services and products. As a part of the accesso Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more. 

As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others. 

Location: Riyadh, KSA 

Reports to: Director of Operations

Travel ✈️ Requirement: Up to 40% across KSA, occasional travel to Dubai, UAE

What you’ll be working on: 

• Maintaining and building outstanding lines of communication with clients as well as internal teams including customer support and quality assurance.  
• Facilitate communication between technical teams and business stakeholders to ensure alignment and understanding of requirements
• Translate business requirements or issues into clear and concise technical specifications for software development. As a Systems Specialist, the main analysis is in relation to the technical and functional aspects of the system, including areas such as integration with external systems/devices/applications, SQL Queries and API services.
• Supporting third parties during integration activities with Horizon
• Overseeing both new clients and continued development of existing clients; leading the technical and functional, client activities in a prioritized and pro-active manner. 
• Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently. 
• Contributing to overall accesso growth and profitability by working with clients to subscribe to additional service opportunities, general higher utilization of existing services and support continued renewal contracts. 
• Conducting demos for clients to understand the new system features and implementations which they can subscribe to.
• Advising clients on industry best practice and best use of the software.
• Provide training to end-users and support teams on system, applications and functionalities.
• Managing client support notifications, requests, and Service Desk tickets. 
• Performing testing on new software releases and troubleshooting/supporting software development team in case issues are found. Keeping clients informed of significant issues that might affect them. 
• Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.  
• Create comprehensive documentation including system manuals, user guides, and technical specifications.
• Supporting accesso sales team in the preparation and demo of the Horizon solution.

What you bring to the role: 

• Willing to work extended hours when necessary to ensure the service delivered to our clients is of the highest standards, and that any challenges are dealt with swiftly and efficiently to minimize operational impact, guest experiences, and ticket sales. Our clients are theme parks and attractions so this will include support during evenings, weekends, or holidays, especially during seasonal peaks.  
• Previous account management experience ideally supporting enterprise-level clients within the theme park or leisure industry experience in the Middle East.
• General computer skills including the Microsoft suite of products and Outlook are required.  
• Experience with web-based technology,
• Exceptional organizational skills and the ability to prioritize tasks. 
• Ability to facilitate daily responsibilities with little to no direction. The role will be based in Riyadh out of the client offices. The ability to work autonomously is fundamental to your success in this role.

⭐️  Bonus points if you have: 

• Bachelor’s degree in business, Technology or a related field is a distinct advantage.
• Previous eCommerce, ticketing, or guest-facing service industry experience.
• Arabic language knowledge
• Experience working with Horizon/VGS ticketing software or similar.

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.