About the Role

We are hiring the “best of the best” sales professionals who are passionate about their craft and want to continue to excel within our elite sales organization. Our Business Development Representatives will be the “tip of the spear” in the sales process within an assigned territory of business for prospective accounts. The ideal SDR candidate should have the perfect mix of experience, sales intuition, career ambition, team oriented mindset, quota driven mentality, empathetic / humble, positive, confident and can handle rejection.

The candidate will need to have good organization and written / verbal communication skills, Needs to be comfortable with making phone calls and professional to have high level conversations with C level stakeholders in medium to large organizations.

The candidate needs to be able to adapt to a fast paced environment, be familiar with our tools, our processes and be able to ramp up quickly.

What you will do 

• Contact potential clients through outbound cold calls and emails
• Identify client needs and suggest appropriate products/services
• Proactively seek new business opportunities in the market
• Qualify leads from marketing campaigns as sales opportunities
• Exercise leadership, demonstrate effective sales planning, and work in a positive and motivating way with internal counterparts and external customers.
• Meet or exceed monthly, quarterly and yearly  targets
• Effectively partner and work across sales teams 
• Act as the subject matter expert on Abnormal Security product offering.

Must Haves 

• 6 months - 1 plus years proven work experience as a Business Development Rep
• Fluency in French is a must 
• Representative, Sales Account Executive or similar role (less experience is ok for the right candidate)
• Demonstrated ability to collaborate with a distributed sales team
• Capability of understanding customer pain points, requirements and correlating potential business to value 
• Strong, professional communication skills -- written, verbal, presentation
• Aptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts
• Hands-on experience with multiple sales techniques (including cold calls)
• We actively encourage our SDRs to embrace and utilise AI to its fullest potential, whether to create sharper personalisation or stronger relevance in prospect outreach. We'd love to hear how you currently leverage AI tools in your prospecting and day-to-day workflow
• Drive, Grit, Team Oriented: strong desire to compete and win
• BA/BS degree or relevant experience

Nice to Have 

• Outreach
• Salesforce
• Orum
• Lusha
• ActivelyAI
• Glean
• Claude

#LI-AA1

About the Role

Abnormal AI is seeking an Enterprise Sales Engineer to join our growing Sales team in the UK. As an Enterprise Sales Engineer, you will be our customer’s technical contact, and craft strategic business cases to win customers over & help them conquer their most intractable email security challenges. 

In conjunction with Enterprise Account Executives, you will be responsible for conducting in-person and remote product demos, articulating the technical value of Abnormal Security products, and driving successful outcomes for Proof of Value programs

The ideal candidate for the role will have the following skillset: 

• Ability to tie technology to business outcomes and drive value
• Ability to influence your audience in virtual and in person formats
• High EQ; ability to read the room, engage people, be empathetic, listen and respond
• Ability to create value driven presentations and tell the story behind them (Powerpoint, Google Slides)
• Ability to discover/uncover customer pain/requirements/objectives

What you will do 

• Serve as the technical sales lead throughout the pre-sales cycle, including owning proofs-of-value (POV) results and driving their success, co-leading customer relationships with Enterprise Account Executives, and giving technical demos
• Provide technical pre-sales support for assigned Enterprise Account Executives
• Assist Enterprise Account Executives in development and implementation of sales objectives and account-based penetration strategies
• Conduct technical and competitive landscape research to effectively address customer questions
• Serve as a technical resource for pre-sales security and platform diligence, including 
• Educate sales executives and partners on Abnormal Security’s products, platform, and security
• Obsessively drive customer satisfaction

Must Haves 

• 5+ years industry experience in sales engineering
• Technical background in messaging and Internet security principles
• Strong understanding of how Internet protocols work (HTTP, SMTP, DNS, etc.)
• Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
• Prior experience in selling software to FTSE 500
• Knowledge of modern email threats such as business email compromise, adversary-in-the-middle phishing and AI based phishing.
• Base knowledge of M365/Google Workspace built in security controls.
• Strong technical presentation and communication skills, both verbal and written
• Ability to see and present “the Big Picture”, uncover business challenges, and architect a solution to solve customer business issues
• Ability to work independently in a high-velocity environment
• Positive attitude, customer focus, and strong sense of ownership over customer results
• BSCS/BSEE or equivalent work experience
• CISSP, CEH and/or other relevant security certifications a plus

#LI-AA1

About the Role

Abnormal AI is looking for a Software Engineer to join the Portal Platform team. 

Our team’s mission is to uplevel the architecture across our different portals here at Abnormal: 

• Customer Portal -  a gateway our customers use to interact with Abnormal
• End User portal - functionality for the users inside the companies that have purchased our product 
• Demo portal - a tool to help showcase different combinations of our product by GTM teams

Main themes include helping reach and maintain enterprise grade stability, security & usability for our customers while enabling application teams to easily develop & deploy their frontend components utilising AI-driven workflows.

This role offers an exciting opportunity to join an AI-native company. You will own truly impactful, platform-level work, driving cross-functional influence that spans across product development and enabling our go-to-market teams.

You'll join a team of experienced engineers, collaborating with them to design components &  drive execution. The ideal candidate is comfortable working with a distributed team & has worked in a full-stack capacity before in enterprise environments.

What you will do 

• Design and execute platform-level software projects from conception through launch, collaborating with senior engineers across the organization.
• Build and maintain backend services and APIs that power our portal experiences
• Build reusable frontend libraries, design systems, and developer tooling that accelerate feature delivery across product teams
• Own infrastructure concerns, including CI/CD pipelines, deployment automation, and observability for portal applications.
• Drive frontend performance, accessibility, and quality standards across our portal applications.
• Raise the bar of excellence in engineering, actively contributing to knowledge sharing within the team, and participating in professional development activities.
• Provide guidance and mentorship for junior members of the team
• Help accelerate the teams with their changes across different realms of front-end development 

Must Haves 

• 4+ years of experience as a software engineer with proven experience designing and building full stack web applications
• Backend development experience with Python, TypeScript, or Go.
• Proficiency in React and front-end best practices
• Experience working with distributed teams, proficient in asynchronous and written communication
• You’re growth driven & looking to increase impact & responsibility over time
• Strong fundamentals in computer science, data structures, and performance optimization.
• BS degree in Computer Science, Applied Sciences, Information Systems or other related engineering field
• Experience / passion in building scalable, enterprise-grade applications.

Nice to Have 

• Familiarity with our stack (AWS, K8, Python/Django, React, Postgres)
• Experience and eagerness to leverage AI development tools
• Experience with large scale web frontend applications
• Experience with front end build tools
• Experience with micro-frontend architecture patterns
• Experience with web security (eg. OWASP top 10)

 #LI-NT1

At Abnormal AI, we protect our customers against nefarious adversaries who are constantly evolving their techniques and tactics to outwit and undermine the traditional approaches to Security. 

Abnormal is recognized as a top cybersecurity startup (Leader in the 2025 Gartner Magic Quadrant for Email Security Platforms), securing a Series D funding of $250 million at a $5.1 billion valuation in August 2024. 

About The Team 

The team is responsible for the ownership, development, and operation of the infrastructure and ML models, customer facing APIs and internal tools that drive Abnormal's Account Takeover (ATO) protection product. This product is crucial for detecting malicious activity and safeguarding customers from account theft.

About The Role

We are looking for a Senior Software Engineer to take ownership of complex feature delivery and technical design for our ATO platform. This pivotal role involves evolving the platform to scale with expanding product requirements. The position requires a blend of hands-on backend systems development, production ownership, stakeholder management, and team mentorship. The core goal is to enhance system reliability, reduce latency, and significantly accelerate feature release cycles.

What You’ll Do

Technical Delivery & Excellence

• Design, build, and iterate on scalable backend and ML systems, APIs, frameworks, and internal tools 
• Own end-to-end delivery of complex features that directly impact customer experience.
• Ensure stability, reliability, and operational excellence of critical systems.
• Write clean, testable, and resilient code with attention to edge cases and performance.
• Write and review technical design documents and influence adoption across the team.
• Participate in code and design reviews, and contribute to on-call rotations.

Leadership & Collaboration

• Collaborate with product managers, designers, and engineers to align on specifications and priorities.
• Break down complex projects into clear executable steps and drive them to completion.
• Actively contribute to roadmap discussions and propose long-term technical plans.
• Communicate effectively in an async-first environment, providing clarity on updates, challenges, and solutions.
• Mentor peers, share knowledge, and influence engineering practices across the team.

What We’re Looking For

• Ownership & Growth: A senior engineer mindset—able to independently lead complex projects and grow into a technical leader within the team.
• Attention to Detail: Deep focus on code quality, reliability, monitoring, and performance.
• System Thinker: Ability to anticipate long-term scaling needs and design resilient architectures.
• Strong Collaborator: Comfortable influencing cross-team goals, mentoring peers, and working in a distributed environment.
• GenAI Affinity: Proactive in leveraging modern developer productivity tools, including GenAI assistants, to accelerate delivery.

Must-Have Skills

• 7+ years of industry experience, with proven expertise as a Senior Software Engineer.
• Strong backend proficiency in Python, with experience designing and scaling production systems.
• Proven experience with large scale system design, building resilient, scalable, and fault-tolerant applications.
• Strong knowledge of relational databases and modern data storage technologies .
• Familiarity with service-to-service communication (gRPC, Kafka) and caching (Redis).
• Experience with AWS cloud services (S3, RDS) and deployment practices.
  Familiarity with containerization and orchestration (Docker, Kubernetes, Helm).
• Strong understanding of service health, monitoring, and incident response practices.
• Experience writing technical design documents and influencing adoption across teams.

#LI-RT1

About the Role

We are hiring the “best of the best” sales professionals who are passionate about their craft and want to continue to excel within our elite sales organization. Our Business Development Representatives will be the “tip of the spear” in the sales process within an assigned territory of business for prospective accounts. The ideal SDR candidate should have the perfect mix of experience, sales intuition, career ambition, team oriented mindset, quota driven mentality, empathetic / humble, positive, confident and can handle rejection.

The candidate will need to have good organization and written / verbal communication skills, Needs to be comfortable with making phone calls and professional to have high level conversations with C level stakeholders in medium to large organizations.

The candidate needs to be able to adapt to a fast paced environment, be familiar with our tools, our processes and be able to ramp up quickly.

What you will do 

• Contact potential clients through outbound cold calls and emails
• Identify client needs and suggest appropriate products/services
• Proactively seek new business opportunities in the market
• Qualify leads from marketing campaigns as sales opportunities
• Exercise leadership, demonstrate effective sales planning, and work in a positive and motivating way with internal counterparts and external customers.
• Meet or exceed monthly, quarterly and yearly  targets
• Effectively partner and work across sales teams 
• Act as the subject matter expert on Abnormal Security product offering.

Must Haves 

• 6 months - 1 plus years proven work experience as a Business Development Rep
• Representative, Sales Account Executive or similar role (less experience is ok for the right candidate)
• Demonstrated ability to collaborate with a distributed sales team
• Capability of understanding customer pain points, requirements and correlating potential business to value 
• Strong, professional communication skills -- written, verbal, presentation
• Aptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts
• Hands-on experience with multiple sales techniques (including cold calls)
• We actively encourage our SDRs to embrace and utilise AI to its fullest potential, whether to create sharper personalisation or stronger relevance in prospect outreach. We'd love to hear how you currently leverage AI tools in your prospecting and day-to-day workflow
• Drive, Grit, Team Oriented: strong desire to compete and win
• BA/BS degree or relevant experience

Nice to Have 

• Outreach
• Salesforce
• Orum
• Lusha
• ActivelyAI
• Glean
• Claude

#LI-AA1

About the Role

Abnormal AI is looking for a Software Engineer to join the Portal Platform team. 

Our team’s mission is to uplevel the architecture across our different portals here at Abnormal: 

• Customer Portal -  a gateway our customers use to interact with Abnormal
• End User portal - functionality for the users inside the companies that have purchased our product 
• Demo portal - a tool to help showcase different combinations of our product by GTM teams

Main themes include helping reach and maintain enterprise grade stability, security & usability for our customers while enabling application teams to easily develop & deploy their frontend components utilising AI-driven workflows.

This role offers an exciting opportunity to join an AI-native company. You will own truly impactful, platform-level work, driving cross-functional influence that spans across product development and enabling our go-to-market teams.

You'll join a team of experienced engineers, collaborating with them to design components &  drive execution. The ideal candidate is comfortable working with a distributed team & has worked in a full-stack capacity before in enterprise environments.

What you will do 

• Design and execute platform-level software projects from conception through launch, collaborating with senior engineers across the organization.
• Build and maintain backend services and APIs that power our portal experiences
• Build reusable frontend libraries, design systems, and developer tooling that accelerate feature delivery across product teams
• Own infrastructure concerns, including CI/CD pipelines, deployment automation, and observability for portal applications.
• Drive frontend performance, accessibility, and quality standards across our portal applications.
• Raise the bar of excellence in engineering, actively contributing to knowledge sharing within the team, and participating in professional development activities.
• Provide guidance and mentorship for junior members of the team
• Help accelerate the teams with their changes across different realms of front-end development 

Must Haves 

• 6+ years of experience as a software engineer, with a track record of owning and delivering complex, cross-team projects end-to-end
• Deep expertise in React and modern frontend architecture (state management, performance tuning, build tooling, design systems)
• Strong backend proficiency in Python (Django) or TypeScript, with experience designing APIs and data models for scale
• Experience with cloud infrastructure (AWS, Kubernetes, CI/CD) and comfort operating production systems
• Demonstrated ability to influence technical direction — you've driven RFCs, architecture decisions, or platform migrations
• Experience mentoring engineers and raising the technical bar through code reviews, documentation, and knowledge sharing
• Strong communication skills, especially in distributed/async environments — you write clearly and proactively
• Proven ability to balance technical debt with feature delivery at the platform level
• You’re growth driven looking to increase impact and responsibility over time
• Strong fundamentals in computer science, data structures, and performance optimization.
• BS degree in Computer Science, Applied Sciences, Information Systems or other related engineering field

Nice to Have 

• Familiarity with our stack (AWS, K8, Python/Django, React, Postgres)
• Experience and eagerness to leverage AI development tools
• Experience with large scale web frontend applications
• Experience with front end build tools
• Experience with micro-frontend architecture patterns
• Experience with web security (eg. OWASP top 10)

#LI-NT1

About the Role

We are hiring the “best of the best” sales professionals who are passionate about their craft and want to continue to excel within our elite sales organization. Our Business Development Representatives will be the “tip of the spear” in the sales process within an assigned territory of business for prospective accounts. The ideal SDR candidate should have the perfect mix of experience, sales intuition, career ambition, team oriented mindset, quota driven mentality, empathetic / humble, positive, confident and can handle rejection.

The candidate will need to have good organization and written / verbal communication skills, Needs to be comfortable with making phone calls and professional to have high level conversations with C level stakeholders in medium to large organizations.

The candidate needs to be able to adapt to a fast paced environment, be familiar with our tools, our processes and be able to ramp up quickly.

What you will do 

• Contact potential clients through outbound cold calls and emails
• Identify client needs and suggest appropriate products/services
• Proactively seek new business opportunities in the market
• Qualify leads from marketing campaigns as sales opportunities
• Exercise leadership, demonstrate effective sales planning, and work in a positive and motivating way with internal counterparts and external customers.
• Meet or exceed monthly, quarterly and yearly  targets
• Effectively partner and work across sales teams 
• Act as the subject matter expert on Abnormal Security product offering.

Must Haves 

• 6 months - 1 plus years proven work experience as a Business Development Rep
• Fluency in French is a must 
• Representative, Sales Account Executive or similar role (less experience is ok for the right candidate)
• Demonstrated ability to collaborate with a distributed sales team
• Capability of understanding customer pain points, requirements and correlating potential business to value 
• Strong, professional communication skills -- written, verbal, presentation
• Aptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts
• Hands-on experience with multiple sales techniques (including cold calls)
• We actively encourage our SDRs to embrace and utilise AI to its fullest potential, whether to create sharper personalisation or stronger relevance in prospect outreach. We'd love to hear how you currently leverage AI tools in your prospecting and day-to-day workflow
• Drive, Grit, Team Oriented: strong desire to compete and win
• BA/BS degree or relevant experience

Nice to Have 

• Outreach
• Salesforce
• Orum
• Lusha
• ActivelyAI
• Glean
• Claude

#LI-AA1

Abnormal AI is looking for a Machine Learning Engineer to join the Account Takeover Detection team. At Abnormal, we protect our customers against nefarious adversaries who are constantly evolving their techniques and tactics to outwit and undermine the traditional approaches to Security. Abnormal is recognized as a top cybersecurity startup (Leader in the 2024 Gartner Magic Quadrant for Email Security Platforms), securing a Series D funding of $250 million at a $5.1 billion valuation in August 2024. Our 100% YoY growth in annual recurring revenue highlights the trust our behavioral AI system has earned in protecting over 20+% of the Fortune 500. We continue to grow and innovate to stay ahead of the evolving threat landscape.

The Team 

In a landscape where a single successful attack can lead to financial losses of millions of dollars, the Account Takeover team (ATO) is at the forefront of customer protection, playing a central role in building systems that can detect malicious activity and protect customers from account takeovers. The Account Takeover Detection team’s mission is to leverage cutting-edge machine learning technologies for proactive detection and prevention of account takeover attempts, continuously improving ATO capabilities to stay ahead of evolving fraud patterns and safeguard user accounts with unparalleled accuracy and efficiency

The Role

This role offers the opportunity to contribute significantly to our team's charter, direction, and roadmap by defining technical goals, addressing customer problems, maintaining production models, and ensuring operational excellence. The ideal candidate will have a background in machine learning, data science, and software engineering, with the ability to design, develop, and implement robust machine learning models and systems in production. 

Key Responsibilities

• Contribute to the development of machine learning algorithms and models for behavioral modeling and cybersecurity attack detection.
• Work with cross-functional teams to understand requirements and translate them into effective machine learning solutions.
• Conduct exploratory data analysis, feature engineering, model development and evaluation.
• Work with infrastructure & product engineers to productionize models and new ML-based features
• Monitor and improve production models through feature engineering, rules, and ML modeling as part of a team effort.
• Participate in code reviews to ensure the quality and maintainability of ML systems.
• Stay updated on the latest research in the field of machine learning, data science, and AI.
• Adopt and contribute to the development of machine learning best practices within the organization.

Required Skills:

• Proven experience as a Machine Learning Engineer or similar role in a commercial environment (3+ years).
• Knowledge of machine learning algorithms, statistics, and predictive modeling.
• Proficiency with Python and machine learning toolkits like pandas, scikit-learn, and optionally. pytorch/tensorflow.
• Awareness of machine learning operations (MLOps) and productionization of ML models best practise.. 
• Familiarity with building data and metric generation pipelines, using tools like SQL or Spark, to answer business questions and assess system efficacy.
• Ability to communicate technical ideas in a clear, non-technical manner.

Optional Skills:

• Familiarity with LLMs
• Previous experience in Cybersecurity
• Previous experience with Airflow or similar ML pipeline orchestration tools 
• Experience with large scale ML system and data infrastructure
• Previous experience in behavioural modeling techniques
• PhD or equivalent proven experience in ML research
• Familiarity with cloud computing platforms (AWS, Azure

#LI-RT1

About the Role

We are hiring the “best of the best” sales professionals who are passionate about their craft and want to continue to excel within our elite sales organization. Our Business Development Representatives will be the “tip of the spear” in the sales process within an assigned territory of business for prospective accounts. The ideal SDR candidate should have the perfect mix of experience, sales intuition, career ambition, team oriented mindset, quota driven mentality, empathetic / humble, positive, confident and can handle rejection.

The candidate will need to have good organization and written / verbal communication skills, Needs to be comfortable with making phone calls and professional to have high level conversations with C level stakeholders in medium to large organizations.

The candidate needs to be able to adapt to a fast paced environment, be familiar with our tools, our processes and be able to ramp up quickly.

What you will do 

• Contact potential clients through outbound cold calls and emails
• Identify client needs and suggest appropriate products/services
• Proactively seek new business opportunities in the market
• Qualify leads from marketing campaigns as sales opportunities
• Exercise leadership, demonstrate effective sales planning, and work in a positive and motivating way with internal counterparts and external customers.
• Meet or exceed monthly, quarterly and yearly  targets
• Effectively partner and work across sales teams 
• Act as the subject matter expert on Abnormal Security product offering.

Must Haves 

• 6 months - 1 plus years proven work experience as a Business Development Rep
• Representative, Sales Account Executive or similar role (less experience is ok for the right candidate)
• Demonstrated ability to collaborate with a distributed sales team
• Capability of understanding customer pain points, requirements and correlating potential business to value 
• Strong, professional communication skills -- written, verbal, presentation
• Aptitude to manage numerous requests and time demands concurrently, while achieving production goals from assigned territory or set of accounts
• Hands-on experience with multiple sales techniques (including cold calls)
• We actively encourage our SDRs to embrace and utilise AI to its fullest potential, whether to create sharper personalisation or stronger relevance in prospect outreach. We'd love to hear how you currently leverage AI tools in your prospecting and day-to-day workflow
• Drive, Grit, Team Oriented: strong desire to compete and win
• BA/BS degree or relevant experience

Nice to Have 

• Outreach
• Salesforce
• Orum
• Lusha
• ActivelyAI
• Glean
• Claude

#LI-AA1

About You

As a Digital CSM, you are passionate about creating and sustaining happy customers that realize full value from the platform and partnership across a large portfolio of customers.  You have strong communication and prioritization skills andare passionate about solving customer problems at scale, while acting as a trusted advisor through both direct and digital engagement.Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at:  setting clear expectation internally and externally, acting as a customer advocate, using quantifiable data and customer health to proactively determine churn risk and de-escalate issues with scalable solutions.

In this job, you will bring these skills

• 2+ years experience in a CSM capacity, with 3+ yrs. experience in an enterprise SaaS product support environment
• Strong written, spoken, and presentation skills, with the ability to communicate effectively at scale across diverse customer segments and internal stakeholders
• Gather and synthesize customer feedback across a broad customer base, translating insights into actionable recommendations for product enhancements and feature development
• Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA). Previous experience in CSP is a bonus.
• Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Role Responsibilities + Deliverables

Value Realization:

• Serve as the ‘voice of the customer’ by identifying trends across the customer base and providing scalable recommendations to maximize value and retention
• Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative
• Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response)
• Strong analytical and organizational skills, with the ability to effectively manage a high-volume, scaled portfolio of customers
• Proactively monitor customer usage patterns and own the optimization of the automated customer journey, including designing and refining scalable digital touchpoints to drive retention, satisfaction, and value realization.
• Actively gather feedback through surveys, in-product interactions, and digital campaigns; analyze data to identify trends and improvement opportunities, and share insights with internal teams
• Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth in a scalable fashion.

Proactively monitor customer health signals and trigger scaled or targeted outreach to address risks before they escalateCross Functional Collaboration:

• Partner with the Abnormal AI Account Team (Account Executives, Sales Engineers, Support Engineers, Renewal Managers, etc.) to drive coordinated, data-informed strategies for retention and expansion across a scaled customer base

Triage and Risk Mitigation:

• Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations.
• Coordinate internal actions and facilitate customer engagements (both 1:many and 1:1 as needed) to address issues and ensure all commitments are met

Product Knowledge:

• Maintain a strong understanding of our product and roadmap to guide customers toward successful outcomes and inform scalable enablement strategies
• Educate customers on the most relevant features and functionality related to their specific requirements.

#LI-AA1