ABACUS
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Job Summary:
This role is designated 100% onsite with a Abacus health care client in the Arverne, Queens, NY. The tech will also support several satellite locations, so access to a reliable source of personal transportation is required. In this role you will be an initial point of contact for resolving or triaging client requests and providing a world class client experience daily. You will leverage Abacus resources when appropriate to ensure that more complex client issues are resolved in a timely manner using our standard escalations process. You will be this client's hero!! If this opportunity excites you, we want to talk to you!
Responsibilities (including, but not limited to):
- Deliver an excellent customer experience in all interactions
- Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
- Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary
- Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software
- Work with vendor representatives to resolve software and hardware issues
- Install and/or upgrade Microsoft Windows Server Operating Systems
- Perform advanced virus, malware and ransomware mediation
- Provide professional quality server room cable management
- Responsible for creating and maintaining high quality, detailed documentation
- Resolve backup issues and perform restore testing
- Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
- Work with client to harden security posture through policy and advanced technologies according to Abacus standards and processes
- Communicate with client as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
- Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus Min a professional manner
- Perform on-site technical and customer service support, to include:
- Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
- Performs scheduled maintenance and repairs of clients’ technical systems and equipment
- Network switch and server room cable management
- Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
- Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
- Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
- Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
- Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
- Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
- Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
- Follow Abacus’s defined processes, policies, service delivery standards
- Must have a valid state driver’s license and provide own transportation to client sites.
- Preference will be given to local candidates that live near the client locations / in the communities they serve.
- All other duties assigned
Qualifications and Education Requirements:
- Associates degree in technology related field OR equivalent combination of education and work experience
- A minimum of 3+ years of experience within IT Support, working in Microsoft Environments
- Preferred certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent
- Complete other technical and professional development as outlined in development plan
- Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, SharePoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
- Knowledge of VMWare, Citrix, VPN and Terminal Services
- Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
- MSP specific experience strongly desired
- Excellent problem solving and client relationship skills
- Excellent verbal and written communication skills
- Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.
Alignment with Abacus’s core values of Act with Integrity, Work and Win Together, Keep Learning and Growing and Turn Disruption into Direction
Abacus is an equal opportunity employer and complies with all Federal and State laws, regulations, executive orders, and mandates.
To protect their employees and immunocompromised patients, our clients may have vaccination requirements for onsite roles (annual flu, Covid, or others).
Salary DOE: $30-$35/hr
Ready to apply?
Apply to ABACUS
Overview
The Virtual Technology Executive (VTE) serves as a strategic technology advisor and trusted partner to Abacus clients across the financial services sector, including hedge funds, private equity firms, venture capital firms, family offices, and asset managers.
Operating at the intersection of technology, cybersecurity, data, regulatory compliance, and business strategy, the VTE aligns Abacus’ platform and services with each client’s investment operations, growth objectives, risk posture, and compliance obligations.
This role is designed for environments where technology performance, uptime, data integrity, security, and regulatory adherence directly impact financial outcomes and organizational risk. The VTE provides executive-level guidance to ensure clients can operate with speed, confidence, and resilience in highly competitive and highly regulated markets.
As part of Abacus’ evolving operating model, the VTE also helps clients navigate emerging technologies, including AI, by identifying practical opportunities, ensuring responsible and compliant adoption, and aligning initiatives to business value and regulatory expectations.
The Virtual Technology Executive ensures that technology, cybersecurity, data, and compliance—along with emerging capabilities such as AI—are aligned to drive measurable business outcomes, operational resilience, and long-term competitive advantage for our clients.
Role Objectives
- Align technology strategy with investment performance, firm growth, and regulatory requirements
- Ensure secure, scalable, and high-performing environments for clients
- Act as the executive interface between client leadership, and Abacus delivery teams
- Drive adoption and optimization of the Abacus platform (IT, Cyber, Infrastructure, Data) in alignment with regulatory and audit expectations
- Identify opportunities for efficiency, risk reduction, compliance maturity, and innovation
Key Responsibilities
- Strategic Advisory & Client Leadership
- Serve as a CIO / CTO level advisor to financial services clients
- Develop and maintain technology roadmaps aligned to client business objectives
- Translate complex technology concepts into business and financial impact
- Guide executive stakeholders (CIO, COO, CFO, Partners) on:
- Technology investments
- Risk management strategies
- Operational scalability
- Financial Services Technology Expertise
- Advise on and support environments including:
- Portfolio Management Systems (PMS)
- Order Management Systems (OMS)
- Market data platforms (Bloomberg, FactSet, etc.)
- Fund accounting and investor reporting systems
- Understand and optimize:
- Trade lifecycle workflows
- Deal lifecycle (private equity)
- Data flows and dependencies across systems
- Infrastructure, Performance & Availability
- Ensure high availability and performance of mission-critical systems
- Guide clients on:
- Cloud strategy and infrastructure design
- Performance optimization and scalability
- Global connectivity and office expansion
- Define and align Business Continuity and Disaster Recovery (BCDR) strategies with operational risk tolerance (RTO/RPO)
- Cybersecurity & Risk Management
- Advise on cybersecurity strategies aligned to financial industry risks
- Ensure alignment with:
- SEC and regulatory expectations
- SOC 2, NIST, ISO frameworks
- Promote a risk-based approach to technology decision-making, including emerging risks associated with new technologies
- Data Strategy & Emerging Technology
- Guide clients in developing modern, well-governed data environments to support:
- Investment decision-making
- Reporting and analytics
- Identify opportunities to improve:
- Data accessibility
- Operational efficiency
- Insight generation
- Advise on practical applications of emerging technologies, including AI, ensuring alignment with business objectives, data governance, and security requirements
- Vendor & Platform Strategy
- Evaluate and rationalize client technology stack, including:
- Market data providers
- Trading and fund platforms
- Security and infrastructure vendors
- Support vendor selection and cost optimization
- Provide guidance on emerging technology vendors (including AI-related solutions) to ensure alignment with security, scalability, and business value
- Ensure alignment to Abacus’ standardized platform for scalability and margin optimization
- Client Success & Relationship Management
- Build and maintain trusted, long-term executive relationships
- Collaborate with CXMs to lead Business Reviews and strategic planning sessions, ensuring alignment between client goals, technology strategy, and delivered outcomes
- Partner with CXMs to proactively identify, escalate, and remediate at-risk client relationships
- Work jointly with CXMs to ensure clients achieve measurable value, drive adoption of services, and become strong advocates for Abacus
- Operational Alignment & Continuous Improvement
- Partner cross-functionally with all internal stakeholders to align strategy to execution and ensure positive, measurable client outcomes, working closely with teams across Solution Design, Client Success, Service Delivery, Sales, Operations, and Finance.
- Ensure alignment between strategy and execution
- Analyze service trends to identify:
- Efficiency opportunities
- Cost optimization
- Service improvements
- Contribute to continuous feedback loops that refine both client outcomes and Abacus service delivery
Qualifications & Experience
Required Experience
- 7+ years in a technology leadership, consulting, or advisory role
- Experience supporting financial services firms (hedge funds, private equity, asset management, or similar)
- Proven experience working with C-level stakeholders
Preferred Experience
- Background in a financial services-focused MSP or consulting firm
- Experience with capital markets technology ecosystems
- Exposure to cloud-first infrastructure environments
- Familiarity with data analytics, automation, or AI-enabled business tools
Education
- Bachelor’s degree in Information Technology, Business, Finance, or related field preferred
Knowledge, Skills, and Abilities
Industry & Technical Expertise
- Strong understanding of:
- Financial services operating models
- Trading and investment workflows
- Data sensitivity and confidentiality requirements (MNPI)
- Knowledge of modern IT environments including:
- Cloud platforms
- Cybersecurity frameworks
- Enterprise applications
Strategic & Business Acumen
- Ability to connect technology decisions to:
- Business performance
- Risk exposure
- Financial outcomes
- Ability to evaluate emerging technologies pragmatically, focusing on real business impact over hype
Communication & Executive Presence
- Exceptional ability to communicate with:
- Executives and investment professionals
- Technical and non-technical stakeholders
- Strong presentation and storytelling capabilities
Relationship Management
- Proven ability to build trust and influence at senior levels
- Strong negotiation and vendor management skills
Operational Discipline
- Strong time management and prioritization
- Ability to operate in high-pressure, time-sensitive environments
- Commitment to documentation, process adherence, and continuous improvement
Success Profile
The successful VTE will:
- Think like a business leader, not just a technologist
- Understand how technology impacts investment performance
- Operate with a strong sense of urgency, precision, and accountability
- Balance innovation with governance, particularly when introducing emerging technologies
- Act as a force multiplier across clients and internal teams
Benefits of Working for Abacus:
- Exposure to diverse array of technologies
- Part of a team of experienced colleagues who aim to deliver exceptional service
- Competitive compensation
- Performance bonus
- Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
- Opportunities to further technical education through online courses
- Positive, friendly, supportive work environment
Salary: 125-175k DOE + performance bonus
Ready to apply?
Apply to ABACUS
Virtual Technology Executive
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Overview
The Virtual Technology Executive (VTE) serves as a strategic technology advisor and trusted partner to Abacus clients across the financial services sector, including hedge funds, private equity firms, venture capital firms, family offices, and asset managers.
Operating at the intersection of technology, cybersecurity, data, regulatory compliance, and business strategy, the VTE aligns Abacus’ platform and services with each client’s investment operations, growth objectives, risk posture, and compliance obligations.
This role is designed for environments where technology performance, uptime, data integrity, security, and regulatory adherence directly impact financial outcomes and organizational risk. The VTE provides executive-level guidance to ensure clients can operate with speed, confidence, and resilience in highly competitive and highly regulated markets.
As part of Abacus’ evolving operating model, the VTE also helps clients navigate emerging technologies, including AI, by identifying practical opportunities, ensuring responsible and compliant adoption, and aligning initiatives to business value and regulatory expectations.
The Virtual Technology Executive ensures that technology, cybersecurity, data, and compliance—along with emerging capabilities such as AI—are aligned to drive measurable business outcomes, operational resilience, and long-term competitive advantage for our clients.
Role Objectives
- Align technology strategy with investment performance, firm growth, and regulatory requirements
- Ensure secure, scalable, and high-performing environments for clients
- Act as the executive interface between client leadership, and Abacus delivery teams
- Drive adoption and optimization of the Abacus platform (IT, Cyber, Infrastructure, Data) in alignment with regulatory and audit expectations
- Identify opportunities for efficiency, risk reduction, compliance maturity, and innovation
Key Responsibilities
- Strategic Advisory & Client Leadership
- Serve as a CIO / CTO level advisor to financial services clients
- Develop and maintain technology roadmaps aligned to client business objectives
- Translate complex technology concepts into business and financial impact
- Guide executive stakeholders (CIO, COO, CFO, Partners) on:
- Technology investments
- Risk management strategies
- Operational scalability
- Financial Services Technology Expertise
- Advise on and support environments including:
- Portfolio Management Systems (PMS)
- Order Management Systems (OMS)
- Market data platforms (Bloomberg, FactSet, etc.)
- Fund accounting and investor reporting systems
- Understand and optimize:
- Trade lifecycle workflows
- Deal lifecycle (private equity)
- Data flows and dependencies across systems
- Infrastructure, Performance & Availability
- Ensure high availability and performance of mission-critical systems
- Guide clients on:
- Cloud strategy and infrastructure design
- Performance optimization and scalability
- Global connectivity and office expansion
- Define and align Business Continuity and Disaster Recovery (BCDR) strategies with operational risk tolerance (RTO/RPO)
- Cybersecurity & Risk Management
- Advise on cybersecurity strategies aligned to financial industry risks
- Ensure alignment with:
- SEC and regulatory expectations
- SOC 2, NIST, ISO frameworks
- Promote a risk-based approach to technology decision-making, including emerging risks associated with new technologies
- Data Strategy & Emerging Technology
- Guide clients in developing modern, well-governed data environments to support:
- Investment decision-making
- Reporting and analytics
- Identify opportunities to improve:
- Data accessibility
- Operational efficiency
- Insight generation
- Advise on practical applications of emerging technologies, including AI, ensuring alignment with business objectives, data governance, and security requirements
- Vendor & Platform Strategy
- Evaluate and rationalize client technology stack, including:
- Market data providers
- Trading and fund platforms
- Security and infrastructure vendors
- Support vendor selection and cost optimization
- Provide guidance on emerging technology vendors (including AI-related solutions) to ensure alignment with security, scalability, and business value
- Ensure alignment to Abacus’ standardized platform for scalability and margin optimization
- Client Success & Relationship Management
- Build and maintain trusted, long-term executive relationships
- Collaborate with CXMs to lead Business Reviews and strategic planning sessions, ensuring alignment between client goals, technology strategy, and delivered outcomes
- Partner with CXMs to proactively identify, escalate, and remediate at-risk client relationships
- Work jointly with CXMs to ensure clients achieve measurable value, drive adoption of services, and become strong advocates for Abacus
- Operational Alignment & Continuous Improvement
- Partner cross-functionally with all internal stakeholders to align strategy to execution and ensure positive, measurable client outcomes, working closely with teams across Solution Design, Client Success, Service Delivery, Sales, Operations, and Finance.
- Ensure alignment between strategy and execution
- Analyze service trends to identify:
- Efficiency opportunities
- Cost optimization
- Service improvements
- Contribute to continuous feedback loops that refine both client outcomes and Abacus service delivery
Qualifications & Experience
Required Experience
- 7+ years in a technology leadership, consulting, or advisory role
- Experience supporting financial services firms (hedge funds, private equity, asset management, or similar)
- Proven experience working with C-level stakeholders
Preferred Experience
- Background in a financial services-focused MSP or consulting firm
- Experience with capital markets technology ecosystems
- Exposure to cloud-first infrastructure environments
- Familiarity with data analytics, automation, or AI-enabled business tools
Education
- Bachelor’s degree in Information Technology, Business, Finance, or related field preferred
Knowledge, Skills, and Abilities
Industry & Technical Expertise
- Strong understanding of:
- Financial services operating models
- Trading and investment workflows
- Data sensitivity and confidentiality requirements (MNPI)
- Knowledge of modern IT environments including:
- Cloud platforms
- Cybersecurity frameworks
- Enterprise applications
Strategic & Business Acumen
- Ability to connect technology decisions to:
- Business performance
- Risk exposure
- Financial outcomes
- Ability to evaluate emerging technologies pragmatically, focusing on real business impact over hype
Communication & Executive Presence
- Exceptional ability to communicate with:
- Executives and investment professionals
- Technical and non-technical stakeholders
- Strong presentation and storytelling capabilities
Relationship Management
- Proven ability to build trust and influence at senior levels
- Strong negotiation and vendor management skills
Operational Discipline
- Strong time management and prioritization
- Ability to operate in high-pressure, time-sensitive environments
- Commitment to documentation, process adherence, and continuous improvement
Success Profile
The successful VTE will:
- Think like a business leader, not just a technologist
- Understand how technology impacts investment performance
- Operate with a strong sense of urgency, precision, and accountability
- Balance innovation with governance, particularly when introducing emerging technologies
- Act as a force multiplier across clients and internal teams
Benefits of Working for Abacus:
- Exposure to diverse array of technologies
- Part of a team of experienced colleagues who aim to deliver exceptional service
- Competitive compensation
- Performance bonus
- Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
- Opportunities to further technical education through online courses
- Positive, friendly, supportive work environment
Salary: 125-175k DOE + performance bonus
Ready to apply?
Apply to ABACUS