Job Description:

Ward Host (Patient Dining)

Cromwell Hospital, London, SW5 0TU

Bank | Full Time |

£13.14 per hour

Shift Work Including Weekends and Bank Holidays

We Make Health Happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As a Service Host within Patient Dining at Cromwell Hospital, you'll play an important role in delivering an exceptional experience for our patients. Combining outstanding hospitality with compassionate care, you'll help create a five-star dining service that supports patient wellbeing and recovery.

How You'll Help Us Make Health Happen

You'll support patients throughout their dining journey, from explaining menus and taking orders to delivering meals accurately and responding promptly to requests. Your passion for customer service and attention to detail will help ensure every interaction contributes positively to the patient experience.

Key Responsibilities

• Deliver a five-star patient dining experience, providing excellent service to patients, visitors and colleagues.
• Introduce patients to the dining service and explain menus, meal periods and ordering processes.
• Accurately take food and beverage orders, including the use of patient dining tablets and electronic systems.
• Support patients with menu selections whilst ensuring dietary requirements, allergens and special requests are correctly managed.
• Prepare, assemble and serve meals and beverages in line with service standards and food safety procedures.
• Deliver meals to the correct patient at the correct time and temperature.
• Liaise effectively with ward and clinical teams to ensure safe and appropriate service delivery.
• Respond to patient requests and concerns promptly, escalating where necessary and following through to resolution.
• Gather and communicate patient feedback to support continuous service improvement.
• Maintain clean, safe and well-stocked working environments.
• Complete food safety records, temperature checks and cleaning schedules.
• Follow all Health & Safety, fire safety, information governance and confidentiality requirements.
• Support wider departmental activities and assist colleagues as required.

Key Skills / Qualifications

Essential

• Experience delivering excellent customer service within a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to engage confidently with patients and provide a high standard of personalised service.
• Understanding of food safety, hygiene and allergen awareness.
• Excellent attention to detail and ability to work accurately under pressure.
• Basic IT skills and confidence using tablets and electronic systems.
• Flexible approach to working shifts, weekends and bank holidays.
• Passion for delivering exceptional hospitality and customer care.

Desirable

• Previous experience within a private hospital, healthcare or luxury hospitality environment.
• Level 2 Food Safety qualification, or willingness to achieve this.
• Formal allergen awareness training.
• Experience using EPOS or tablet-based ordering systems.
• Experience working to service standards, procedures and SOPs.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.

We support flexible working and have a range of family-friendly benefits available.

As well as a competitive salary and pension, you'll enjoy a range of benefits including:

• Payment of professional registration fees
• Equivalent to 25 days holiday per year, increasing through length of service, with the option to buy or sell
• Enhanced pension and life insurance
• Support with travel costs via a season ticket loan or cycle to work scheme
• Access to healthcare benefits and health assessments
• Discounts at gyms and fitness facilities across the UK
• Access to our Employee Assistance Programme and wellbeing resources
• Access to discounts at a wide range of retailers and services

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them

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