Develop and maintain positive vendor relations to ensure superior customer satisfaction 

Receive and handle customer calls and email requests for services 

Manage the scheduling and completion of all services assigned by customers 

Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries 

Identify, research and resolve customer issues using the company’s web-based systems and databases 

Source new vendors to perform required services, as needed 

Resolve or escalate all disputes or un-satisfied service confirmations 

Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship 

Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers 

Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person 

Enter information into our database and ensure consistency and accuracy 

Be able to educate clients on the benefits of the Lessen service offering 

Resolve most/all client and Affiliate issues without escalation 

Remain on the queue and address all requests 

Provide creative solutions to meet client needs and maximize value 

Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client 

Provide management with recommendations to changes in procedures, as needed 

Foster a positive team environment 

Ensure confidentiality of internal and external data 

Perform ad-hoc projects and other duties as assigned