Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

The Admin Advantage UBA I is responsible for performing timely and accurate updates to employee benefits records across multiple systems and platforms. This role ensures data integrity, supports daily operational processes, and provides administrative support to maintain efficient benefits administration. The position requires strong attention to detail, adherence to service level agreements (SLAs), and consistent application of standard operation procedures (SOPs). The UBA I collaborates with cross-functional teams to ensure seamless processing and superior service delivery.

Position Responsibilities:

• Process benefit enrollment updates, life event changes, and corrections accurately and within defined SLAs.

• Validate employee benefits data across systems to ensure accuracy and compliance with plan rules and client requirements.

• Review and interpret supporting documentation submitted by members or employers.

• Perform routine audits and data integrity checks, escalating discrepancies when necessary.

• Support case management activities by updating case notes and completing assigned tasks in workflow tools.

• Adhere strictly to SOPs, quality checklists, and compliance guidelines.

• Collaborate with internal teams to resolve complex or escalated issues.

• Participate in training sessions and contribute to knowledge sharing.

• Assist in implementing process improvements and system enhancements.

• Maintain confidentiality and follow all data protection policies.

Required Qualifications:

• Bachelor’s degree or equivalent work experience preferred.

• Experience in benefits administration, HR operations, or related administrative roles is an advantage.

• Familiarity with benefits concepts (health, dental, life insurance, etc.) is a plus.

• Experience working with case management tools preferred.

• Strong proficiency in MS Office applications (Excel, Outlook, Word).

• Previous BPO, shared services, or HR support experience is beneficial. 

Preferred Qualifications:

• Strong attention to detail and accuracy.

• Effective time management and ability to meet deadlines.

• Good analytical and problem-solving skills.

• Strong written and verbal communication abilities.

• Ability to work independently and within a team environment. Flexibility to adapt to process or system changes. 

• High level of professionalism and confidentiality.

• Customer-focused mindset. Commitment to operational excellence and continuous learning.

• Proficiency with computer applications and benefits platforms (training provided).

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].