Education: Associates degree in Business or related field or equivalent in education and experience

Licenses/Certifications: (None)

Experience / Knowledge / Skills: 

• Three (3) years experience in administrative functions to include extensive customer service contact, financial management, supplies/equipment and/or hospital patient care experience

• Ability to understand verbal and written instruction and communicate clearly and effectively with  hospital staff in face-to-face encounters and by telephone

• Ability to assimilate information verbally and in writing in order to compose written correspondence; strong command of the English language

• Strong organizational ability

• Working knowledge of medical terminology; strong customer service management skills

Principal Accountabilities

• Coordinates and maintains a variety of non-clinical and ancillary services of assigned patient care units including, but not limited to, environmental services, maintenance, central supplies, food/nutrition, and related unit support functions.

• Monitors inventory of office supplies, analyzes usage patterns and ensures optimal par levels; requisitions supplies and equipment as well as maintenance repair services; ensures that maintenance and repair needs are met; tracks and documents lost or damaged equipment and supplies.

• Receives physicians and visitors on the unit to create an environment of service; identifies, acknowledges, and responds to patient, physician, staff needs; manages patient call light process, ensuring patient needs are met.

• Ensures appropriate patient flow by admitting/transferring/discharging patient in computer system and notifying appropriate personnel of patient status; places patient descriptors on room doors.

• Schedules patient testing, delivers specimens to lab; receives STAT lab results and posts in the patient record.

• Assists in ordering and serving patient meals, transporting patients, and performing indirect patient care duties at a competent level and according to the needs of the patient population served.

• Maintains complete and accurate patient record; maintains physician of record on computer and patient chart to ensure appropriate routing of patient information to correct physician.

• Enters patient charges without error Identifies and facilitates resolution of unit operational problems independently, collaborating with manager to resolve complex problems.

• Collects and analyzes data related to unit operational activities as directed by manager to include, but not limited to, customer service, patient charges,  and supply utilization.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.