MSIG USA continues to grow! 

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Summary/Job Purpose:

Provides support and assistance to underwriting staff including collecting data; organizing files and reports; performing administrative and customer service duties regarding new and renewal accounts that will assist in ensuring the underwriting process is handled efficiently and accurately.

Essential Functions:

• Inputs data into Tinubu for both portfolio management as well as improve underwriting decisions.

• Gathers and organizes information to prepare new and renewal policy/account files for underwriter review and direction in accordance with company underwriting guidelines and standards.  This may include, but is not limited to, setting up folders; preparing and completing account summary worksheets; schedule rating worksheets; broker follow ups and preparing electronic underwriting files and documentation package for bound accounts.

• Maintains various account databases outside Tinubu to ensure up to date  information and status updates are recorded.

• Provides timely and professional customer service to internal and external customers including Underwriters; Operations staff; Brokers; to facilitate the processing of business and to ensure excellent customer service to our accounts and prospects.  Responds to brokers service requests for invoices, powers of attorney, etc.; ensuring all appropriate documentation is received; troubleshooting for transaction processing issues with Operations Department and researching and assisting in resolving telephone and written inquiries generated from internal and external customers (i.e. policy/account status, rating and billing issues, etc.).

• Reviews new/renewal submissions for necessary underwriting data and follows up with broker for information

Education and Experience Required: 

Diploma/Degree & Experience

Bachelor’s Degree preferred; high school diploma required.

Why Join MSIG USA?
At MSIG USA, strength comes from experience — and vision. Backed by a 350-year global legacy, we are forging a path forward in specialty insurance with the same stability and discipline that define our foundation. We are focused on innovation that matters: data-driven, client-focused, and built for long-term impact.

You’ll join a company that values performance, integrity, and purposeful growth. Your role here is more than a job — it’s a commitment to delivering excellence alongside a high-performing,
collaborative team.

Competitive Compensation Package includes:
Competitive salary commensurate with experience along with a performance-based bonus.

SALARY: The estimated salary range for this position is $55,000.00 - 90,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.

Additional Benefits:  

• Healthcare and Retirement Benefits

• Comprehensive medical, dental, and vision coverage

• 401(k) with a generous employer match and profit-sharing contribution

• Wellness incentive program

• Life and accidental death and dismemberment (AD&D) insurance

• Flexible spending programs

• Short-term and long-term disability plans

Additional Benefit Programs

• Paid time off program

• Paid charitable leave

• Paid Parental leave

• Tuition reimbursement program

• Personal insurance (auto/homeowners) discounts

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!  

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.