Responsibilities

1. Data Verification & Real-Time Tracking
   - Receive and verify real-time transport data provided by the contracted logistics partner.
   - Monitor shipment milestones (Origin, In-Transit, Destination) using the partner’s data feeds and operational dashboards.
   - Audit data accuracy to ensure that actual shipment timelines align with contractual schedules and SLAs.
2. Partner Coordination & Communication
   - Serve as the primary point of contact for the contracted logistics partner’s management team.
   - Communicate client requests and delivery adjustments directly to the partner for execution.
   - Liaise with site personnel at origins and destinations to cross-check partner-provided status against physical site conditions.
3. Issue Management & Formal Escalation
   - Identify discrepancies between partner data and actual site conditions (e.g., unreported delays, capacity mismatches).
   - Request immediate corrective actions from the contracted partner when delays or data gaps occur.
   - Escalate critical issues or persistent partner non-compliance to the Control Tower Supervisor based on established protocols.
4. Data Management & Reporting Support
   - Compile and maintain transport data records in internal tracking systems or TMS.
   - Process raw data received from the partner to assist the Supervisor in generating daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time).
   - Archive shipping documentation and performance logs for compliance and audit purposes.

Qualifications

• Operational Availability & Flexibility
  - Flexibility to work in shifts, weekend rotations, or on-call schedules to ensure continuous control tower data monitoring.
  - Ability to perform under pressure and meet tight deadlines for daily data updates and reporting support.

• Communication & Partner Management
  - Strong verbal and written communication skills to maintain professional daily communication with the contracted logistics partner.
  - Customer-service-oriented mindset with the ability to respond promptly to client inquiries via email or system updates.
  - Ability to work collaboratively within a team environment to maintain seamless data handovers across different shifts.

• Technical & Data Skills
  - High proficiency in data entry and verification, with a strong eye for detail to identify data discrepancies or gaps.
  - Intermediate to advanced MS Office skills, particularly MS Excel (VLOOKUP, Pivot Tables), for processing daily operational data.
  - Familiarity with logistics IT systems such as TMS (Transportation Management Systems), operational dashboards, or shared databases is a plus.

• English and Korean bilingual is required

Pay

The base salary range for this role is between $55,000-$75,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.