Pinewood.AI is seeking experienced automotive professionals who are fluent in both Japanese and English to join our Training and Implementation Team.

You may come from a dealership aftersales background and be looking to move into technology, or you may already have experience delivering training and implementation for automotive retail software. Either way, this role gives you the opportunity to use your aftersales knowledge to help dealerships across Japan get the best from Pinewood.AI.

Working closely with colleagues in Japan and internationally, you’ll act as the link between dealership customers and Pinewood.AI, helping ensure successful project delivery and long-term customer success.

Your primary focus will be to configure the system to match dealership processes and then train and coach dealership teams on the aftersales elements of our platform, including workshop operations, parts management, service scheduling, inventory management, reporting, and related operational workflows.

We’re looking for someone with strong aftersales operational knowledge, excellent communication skills, and the ability to deliver implementation and training that helps dealerships improve operational efficiency and realise the full value of the platform.

Key Responsibilities

• Collaborate with dealership stakeholders to understand requirements and ensure best practice configuration.
• Configure and implement the Pinewood.AI platform in new and existing dealerships, tailoring settings and parameters to match local dealership business processes.
• Manage implementation activities from planning through to Go Live, ensuring smooth transitions from legacy systems.
• Deliver clear and engaging training sessions for service teams, parts departments, workshop controllers, aftersales managers, and other dealership users, ensuring confidence in using the platform.
• Train users on aftersales processes and best practices, helping service and parts teams use the platform efficiently and consistently.
• Provide onsite and remote consultancy to support adoption, optimisation, and continuous improvement.
• Build trusted relationships with customers, helping retailers increase efficiency and maximise operational performance through our Automotive Intelligence Platform.
• Provide regular implementation updates to the Project Manager, identifying risks and potential issues early.
• Meet agreed individual and team targets, KPIs, and implementation milestones.
• Proactively identify opportunities to improve implementation approaches and enhance the customer experience.
• Develop deep knowledge of platform functionality across aftersales modules and related integrations.
• Stay up to date with industry developments, Japanese automotive retail trends, and Pinewood.AI product enhancements.
• Represent Pinewood.AI professionally at all times, acting as an ambassador for the brand in the Japanese market.

Requirements

• Strong written and verbal communication skills in both Japanese and English, with the ability to communicate effectively with dealership teams, project stakeholders, and global colleagues.
• Proven experience in automotive aftersales operations, including workshop and/or parts management.
• Strong understanding of dealership aftersales processes within the Japanese automotive retail market.
• Strong understanding of dealership operations and how aftersales processes contribute to the wider business.
• Hands-on experience with a Dealer Management System, ideally Pinewood.AI or a similar automotive management platform.
• Experience delivering engaging training sessions and supporting successful system adoption would be highly desirable.
• Excellent organisational and project management skills, with the ability to manage multiple implementation projects simultaneously.
• Analytical and methodical problem solver with strong attention to detail and process accuracy.
• Able to work independently while collaborating effectively with customers and colleagues.
• Willingness to travel to customer sites across Japan as required, including overnight stays where needed.
• Relevant automotive industry experience or equivalent professional qualifications.
• Valid driving licence for use in Japan.

Desirable experience?

• Experience as a Service Advisor, Service Manager, Parts Specialist, Parts Manager, Workshop Controller, or Aftersales Manager.
• Knowledge of process improvement, change management, or system implementation projects.
• Previous experience supporting system rollout, configuration, or optimisation projects within an automotive retail environment.
• Experience working with automotive retailers, dealer groups, importers, distributors, or OEMs within the Japanese market.
• Good knowledge and experience with Microsoft Office products.

Why join us?

This is an excellent opportunity to apply your aftersales expertise in a new and rewarding way. Rather than supporting a single dealership, you’ll work with retailers across Japan, helping them improve operational efficiency, adopt new technology, and unlock greater value from our Automotive Intelligence Platform.

With continuous learning, career progression, and the opportunity to work on a wide variety of implementation projects, you’ll play an important role in helping our customers transform their aftersales operations.

Benefits

• Competitive annual salary
• Discretionary bonus based on performance
• Pension contribution
• Welfare program based on employment regulations
• Transportation costs
• Annual paid leaves granted according to the law
• Summer holidays, Year-end & New year holidays based on the company calendar
• Additional leave entitlements in accordance with company policy
• Social insurance
• Career progression planning & ongoing training
  

About Us

For more than 20 years, we’ve been developing practical technology solutions designed specifically for the automotive retail industry. As automotive professionals as well as technologists, we build practical technology solutions designed around how automotive businesses work, recognising what makes them different.

Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retailers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.