What You Can Expect

Reporting to the Head of Global TA Operations & Enablement, you'll serve as both a systems expert and operational strategist, helping optimize our Talent Acquisition technology, workflows, and processes to deliver a best-in-class hiring experience. You'll provide support for TA systems, troubleshoot issues, and partner cross-functionally with recruiters, coordinators, and external vendors to drive seamless operations. You'll contribute to high-impact initiatives focused on process optimization, system enhancements, AI-enabled recruiting tools and workflows, and scalable solutions, while creating enablement resources and using operational insights to continuously improve our global recruiting ecosystem.

About the Team

The Global Talent Acquisition Operations & Enablement team is the engine behind our recruiting organization, responsible for the strategy, systems, and operational excellence that enable hiring at scale. We oversee the technology, processes, and programs that support Talent Acquisition globally, including TA systems and vendor management, process governance and documentation, interview operations, training and enablement, and reporting and analytics. By partnering across Talent Acquisition, People Technology, and external vendors, we drive standardization, scalability, and continuous improvement to create a seamless experience for recruiters, hiring managers, and candidates around the world.

What We’re Looking For

• 2+ years experience in Talent Acquisition Operations
• Demonstrated experience working on TA Operations projects (process improvement, system implementations, or workflow optimization)
• Experience with Workday ATS support, workflows, and system troubleshooting in a TA Operations environment
• Proven ability to troubleshoot technical and process-related issues for TA in a fast-paced environment
• Experience with UAT (User Acceptance Testing), system testing, and release coordination
• Strong documentation and process-mapping skills
• Analytical mindset with the ability to translate data into actionable insights
• Excellent communication and stakeholder management skills
• Ability to work hours aligned with North American time zones, including regular overlap with Eastern Time (ET)

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.