MetroStar is seeking a Systems Engineer AV/VTC) to provide onsite VTC, audiovisual (AV), and unified communications support within a high-tempo, mission-critical federal environment. This position supports executive-level users and high-visibility engagements where reliable communications, responsiveness, and exceptional customer service are essential. The VTC Technician will support the setup, operation, monitoring, and troubleshooting of classified and unclassified video conferences, meetings, presentations, and collaborative communications.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

What you’ll do:

• Set up, operate, monitor, and troubleshoot VTC and audiovisual equipment for meetings, conferences, presentations, and executive-level engagements.
• Schedule, coordinate, and support VTC sessions, including high-visibility and time-sensitive events.
• Configure and operate AV equipment including AV racks, touch panels, microphones, displays/monitors, cabling, sound and mixing equipment, and related conference-room technologies.
• Provide onsite, just-in-time VTC support before and during meetings to quickly identify and resolve technical issues.
• Support both classified and unclassified VTC environments in accordance with applicable security requirements and procedures.
• Provide user support for unified communications and collaboration platforms including Microsoft Teams, Webex, Zoom, Google Meet, and similar technologies.
• Perform pre-meeting checks and validate room, audio, video, connectivity, and presentation capabilities prior to scheduled events.
• Troubleshoot VTC, AV, endpoint, connectivity, and collaboration-platform issues and coordinate with network, infrastructure, service desk, or other technical teams when additional support is required.
• Assist with conference room reservations, room configurations, and AV/IT hardware and software management.
• Provide professional, discreet, and responsive technical support to senior leaders, VIP users, and mission-critical staff.
• Maintain awareness of scheduled events and proactively identify potential technical or operational issues.
• Document technical issues, resolutions, configurations, and recurring problems as appropriate.
• Work collaboratively with other VTC, AV, infrastructure, network, and customer-support personnel.
• Provide after-hours or weekend support for scheduled events or escalations when required.
• Perform other related duties as assigned.

What you’ll need to succeed:

• Hands-on experience supporting VTC, audiovisual, unified communications, or conference-room technologies in a professional environment.
• Experience setting up, scheduling, operating, and troubleshooting video teleconferences.
• Working knowledge of AV equipment including microphones, displays, touch panels, AV racks, cabling, sound systems, and related equipment.
• Experience with collaboration platforms such as Microsoft Teams, Webex, Zoom, and Google Meet.
• Strong technical troubleshooting skills with the ability to independently diagnose issues and drive them through resolution.
• Experience supporting Windows and Microsoft 365 environments.
  Strong verbal and written communication skills.
• Demonstrated customer-service skills and the ability to interact professionally with executive-level and VIP customers.
• Ability to remain composed and customer-focused while resolving technical issues during high-visibility or time-sensitive events.
• Ability to work independently while also collaborating effectively with technical and operational teams.
• Flexibility to support occasional after-hours and weekend requirements.

SALARY RANGE: $100,000 - $125,000

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: 

• The candidate's professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
• Performance-based bonuses
• Company-paid training and/or certifications
• Referral bonuses