Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

Position Summary

Supervises daily activities within the inpatient hospital admissions department. This role is responsible for improving continuity of care for individuals and agencies within the behavioral healthcare system to support improved clinical outcomes.

Essential Duties and Responsibilities

• Oversees the work of a team responsible for maintaining records, registering patients, coordinating room assignments, and making billing arrangements.

• Reviews the work of team members to ensure output meets organizational standards and complies with applicable regulatory requirements.

• Trains and mentors team members on the spot as needed and ensures continued staff training.

• Addresses inquiries from patients and/or their families.

• Implements processes, policies, and procedures designed to support high-quality patient care and satisfaction.

• Coordinates referrals, transfers, or discharges as needed.

• Performs complex tasks, typically following established processes.

• May contribute to departmental budgeting, strategic planning, and procedural changes.

• Reinforces relationships with sending facility nursing teams through clinical case review and coordination.

• Provides 24-hour oversight of the department and reviews clinical documentation to support compliance with federal and state regulations and guidelines.

• Works to improve efficiency and quality in the delivery of department services and is responsible for developing and meeting departmental goals and objectives.

• Completes quality assurance checks and leads improvement initiatives for crisis triage, evaluation, intake, and admission services.

• Assigns and schedules evaluations, intakes, or admissions as dictated by established criteria.

Supervisory Responsibilities

This position has supervisory responsibilities, which include providing direction, training, coaching, performance feedback, scheduling, and personnel oversight in accordance with system policies.

Knowledge, Skills, and Abilities

• Effectively communicate via written, verbal, in-person, and virtual methods.

• Comprehensive knowledge of relevant behavioral healthcare access, intake, and admission concepts and principles.

• Ability to develop and mentor others.

• Management skills.

• Customer/client orientation.

• Problem and situation analysis.

• Planning skills.

Minimum Qualifications

Education

Bachelor's degree or higher.

Experience

Minimum of four years of relevant experience required.

Licenses and Certifications

No specific license or certification required.

Preferred Qualifications

Licensed Therapist or Registered Nurse (RN) preferred.

Physical and Work Environment Requirements

Work is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment. The position may involve routine use of office, clinical, or electronic systems and equipment. Duties may require prolonged periods of sitting, standing, walking, and working at a computer. Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. This position is classified as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Program and State-Specific Requirements (When Applicable)

Additional requirements may apply based on program assignment, work location, or state-specific regulatory or contractual obligations.

Must comply with applicable federal and Florida requirements governing patient access, crisis triage, evaluation, intake, admission, clinical documentation, and continuity of care.

Disclaimer

The statements herein are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties and responsibilities may change at any time with or without notice.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.