External:

Company: NY State Electric & Gas Corp, an Avangrid Company

Department: Gas Engineering & Operations

Job Title: Supervisor – Gas Maintenance & Ops

Location: Norwich, NY

Work Model: Office

The salary range for this position is dependent upon experience, ranging from $106,000 to $132,500.

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career‑advancement pathways

For more information, please visit: Benefits - Avangrid

Job Summary

Supervises employees in the construction, operation and maintenance of gas distribution service territory. Oversees, plans and schedules new construction work, preventive and corrective maintenance, inspections and training activities. Ensures that construction and maintenance is completed in accordance with construction standards, following approved policies, procedures, safety rules and budgets.

The position provides direct supervision of internal, external, and on call emergency field distribution crews. The supervisor oversees resources and personnel engaged in the operation, maintenance, and construction of the natural gas distribution system. This is a dynamic, multi-faceted role responsible for a wide range of duties, including integrated planning and scheduling, execution of fieldwork activities, and strict adherence to company policies and regulatory requirements. Key responsibilities also include performance measurement, coaching, mentoring, safety compliance, and various administrative functions for both exempt and non-exempt employees.

The position involves preparing and executing the operation & maintenance activities, managing coordination and scheduling efforts, and maintaining effective communication with customers and community officials regarding all aspects of the natural gas distribution system.

Key Responsibilities

• Exercises independent judgment in the supervision and oversight of in-house crews and contractors engaged in the operation & maintenance of the natural gas distribution system

• Schedules the work of distribution street crews. Assess the scope of projects and assigns the appropriate crew and skills balance. Arranges for any special equipment and ensures that all material needs are met.

• Monitors accuracy of Gas Records for auditing purposes and ensure compliance.

• Works with the state and government regulatory agencies.

• Coordinates safety training, documentation, inspections, and accident investigations.

• Use full range of technical knowledge & experience to assist & support management with providing a safe work environment, performing job inspections, meeting compliance requirements, company objectives & assisting the applicable teams to achieve & exceed goals.

• Utilize Company training modules to provide or support training for field employees and external public agencies such as fire departments utilizing presentation tools PowerPoint or other applicable applications.

• Maintain business records, reports and works with confidential matters.

• Meets with contractors and customers, resolves conflicts, prepares reports, supports Company policies and procedures and creates correspondence along with documenting these notifications in the Company databases.

• Communicates with customers and community officials concerning all aspects of possible natural gas utility construction, operations & maintenance.

• Assist Technical Services with remediation efforts.
  • Participates in the supervisory on-call rotation, which involves assigning and directing the work of unionized internal work crews.
  • Exercises sound independent judgment while serving as the on-site supervisor during outages or other natural gas emergencies, ensuring safe and efficient response and remediation.
  • Initiates, and conducts investigations concerning appropriate disciplinary action for bargaining unit employees when required. Understands and complies with the labor contract and works to resolve initial grievances and other matters in collaboration with Labor Relations team.

• Will conduct employee evaluations for annual performance appraisal process.

• Provides leadership in gas emergencies to ensure safe and compliant field response to restore gas distribution system to normal conditions. Organize and plan emergency response with other key support organizations.

Required Qualifications

• Education & Experience Required:
  • Bachelor’s Degree with a minimum of 5 or more years’ relevant experience preferred.
  • Associate Degree with a minimum of 8 or more years’ relevant experience preferred.
  • High School Diploma/GED required with 10 or more years’ relevant experience and the completion of the relevant progression program.
  • Knowledge of gas distribution construction and maintenance
  • Knowledge of industry federal and state regulations
  • Equivalent combination of education and experience will be considered

• Certifications:
  • Valid Driver’s License
  • Will be required to obtain and maintain Operator Qualifications for natural gas

• Skills/Abilities:
  • Results and customer service oriented.
  • Good oral and written communications skills.
  • Self-directed work skills with emphasis on multitasking.
  • Computer skills applicable to MS Word, MS Excel, SAP, MS Outlook.
  • Demonstrated supervisory skills.
  • Strong interpersonal skills.
  • Must be available for response after hours to work storms, emergencies, and critical assignments.

Company:

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.

Job Posting End Date: