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The Café Supervisor oversees front-of-house operations, ensuring consistent execution of food service standards and staff performance. This role includes direct supervision of Zone Supervisors and FOH staff, with responsibility for staffing, training, safety compliance, and quality assurance. The Supervisor exercises independent judgment in daily operations and supports strategic planning and continuous improvement.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Manage Zone Supervisors and FOH staff, assisting with hiring and performance evaluations, and foster a positive work environment through coaching and conflict resolution.

• Develop and maintain training programs for FOH associates, ensuring timely completion and adherence to safety, sanitation, and service standards.

• Supervise daily food service operations, monitor equipment and food safety logs, and ensure consistent quality and compliance during all meal periods.

• Oversee cash handling procedures and assist with food and supply procurement, ensuring cost-effective practices aligned with budgetary goals.

• Lead initiatives in safety, sanitation, equipment maintenance, and quality control, while collaborating with leadership to refine operational procedures.

Additional Responsibilities

• Post daily menus for the current/next day meals and post forecast for the team to see the upcoming amount of forecasted guests arriving. 

• Perform daily facility inspections and forward reports of deficiencies to the Unit Manager or General Manager.

• Perform pre-service meeting with FOH Associates daily to go over any new concerns or issues that are of importance.  

• Perform personnel hygiene and unumiform inspections during daily pre-shift meetings

• Perform Quality Control inspections in all areas of the contract daily with Xenia or on the paper copy if unable to use the phone based inspection.

• Coordinate and assign staff to workstations throughout the shift, ensuring roles are rotated regularly to promote cross-training and prevent task fatigue.

• Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws. Adhere to all Network and /or Affiliate safety plans, policies, practices and standards.

• Be aware of and follow all safety rules of your work site. Report all unsafe conditions or accidents to your supervisor and follow all Safety protocols and procedures. Practice standard precautions (formerly universal precautions) at all times.

• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.

• Some college preferred.

• Five years’ experience in managing a cafeteria or multi-full food service facility preferred.

• Current certification from an approved sanitation program required.

• Serve-Safe Certification required.

• CPR/First Aid Certification preferred.

Knowledge, Skills, and Abilities

• Must be thoroughly knowledgeable in the following areas: sanitation, conducting training, security, food preparation, customer relations, menu selection, safety and accident prevention, equipment maintenance.

• Must have the ability to interact effectively with a wide range of constituencies in a diverse community and environment.

• Requires strong interpersonal skills and the ability to communicate verbally and in writing.

• Basic ability to operate a computer using Microsoft Office software, Microsoft Powerpoint and Microsoft Excel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually loud.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information