Role Description

Responsibilities

• Problem definition: Define high-level opportunities that have the potential to transform the user experience and business outcomes. Bring clarity, insight, and strategic focus to these challenges.
• Ownership: Take ownership of strategic, design-led projects, driving them from concept to delivery. Advocate and guide the team toward customer-centered, innovative outcomes.
• Execution: Work with the broader design organization to ensure that all designs are executed to the highest standards of craftsmanship and usability. Focus on simplifying complex workflows that simplify user experiences for multiple customers.
• Strategy: Help shape and execute the broader design strategy, influencing product strategy across the team and ensuring alignment with business goals. Collaborate with Design, Product, and Engineering Leadership to align strategic design initiatives with company goals.

Requirements

• 10-15+ years in a senior Individual Contributor role, with a proven track record of leading complex design initiatives with simple and elegant solutions.
• A portfolio showcasing significant contributions to shipping customer experiences that have made a measurable impact on business and customer metrics.
• Demonstrated ability to work cross-functionally with various stakeholder groups, including engineering, product management, and leadership, influencing design strategy and ensuring successful execution.
• Excellent written and verbal communication skills, with the ability to engage and influence key stakeholders. Strong storytelling skills to present and advocate for design decisions.
• Familiarity leveraging generative AI for exploration and prototyping.

Preferred Qualifications

• Proven ability to lead design efforts in remote or distributed team environments, driving collaboration across time zones and organizational silos.
• Leadership driving company-wide initiatives to up-level design quality (ex: teaching prototyping classes or mentoring other designers).

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

• Awareness: Understand yourself and others.
• Judgment: Evaluate information and make decisions in complex situations.
• Adaptability: Learn, adjust, and stay effective through change.
• Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

Compensation