Job Summary

Job Description

Job Description: 

We are seeking a motivated and detail-oriented Vendor Master Sr. Analyst to support end-to-end vendor onboarding and vendor master data maintenance across Coupa and SAP. This role is responsible for ensuring accurate vendor creation/updates, completing required due diligence, validating banking details, and maintaining strong controls to mitigate fraud and compliance risk. The ideal candidate has strong stakeholder management skills, excellent attention to detail, and a solid understanding of Procure-to-Pay (P2P) controls.

Key Responsibilities:

• Vendor Onboarding (Coupa & SAP): Manage end-to-end vendor onboarding requests including vendor creation, changes, extensions and deactivations in Coupa and SAP (ECC/S4) in line with defined policies and approval matrices.
• Vendor Onboarding & Maintenance: Create, update, and inactivate vendor master records per documented procedures; perform duplicate checks, validate required documentation (e.g., tax/legal forms, supplier onboarding forms), and ensure accurate capture of critical data elements.
• Bank Detail Validation / Fraud Prevention: Perform bank account validation and change controls (independent verification callbacks, bank letter/cancelled check review, IBAN/SWIFT validation, 2-person verification) to mitigate payment diversion risk.
• Document Verification: Review and validate required documents (W-9/W-8, VAT/GST certificates, incorporation documents, address proof, remittance details) for completeness, authenticity, and alignment to the vendor request.
• Ticket/Queue Management: Manage vendor master tickets via shared mailbox/workflow tool, prioritize based on business impact and aging, and ensure SLA adherence with timely and professional communication.
• Stakeholder Collaboration: Partner with Procurement, AP, Tax, Treasury, Legal, and business requestors to resolve data issues, clarify requirements, and drive first-time-right submissions.
• Issue Resolution & Root Cause: Investigate and resolve vendor setup failures, duplicate records, payment blocks, and remittance issues; perform root-cause analysis and recommend preventive actions.
• Knowledge Management: Create and maintain SOPs, checklists, templates, and training material for vendor onboarding and master data processes; support onboarding of new team members.

Continuous Improvement:

• Self-Development: Build expertise in vendor master governance and P2P controls; stay current on Coupa/SAP enhancements and policy updates.
• Process Improvement: Identify recurring defects (duplicates, missing documents, bank change errors), implement standard checklists/automation, and partner with upstream teams to improve submission quality and strengthen preventive controls.

Skills and Qualifications:

• Experience: 3 to 7+ years of experience in Vendor Master Data, Vendor Onboarding, AP Master Data, or P2P operations in a shared services/BPO/captive environment.
• Systems: Hands-on experience with Coupa supplier onboarding and SAP vendor master (ECC and/or S/4HANA). Exposure to ticketing/workflow tools is an advantage.
• Due Diligence & Documentation: Experience performing vendor due diligence and verifying documents such as tax forms (W-9/W-8), VAT/GST certificates, bank letters, and incorporation/address proofs.
• Data Quality: Strong attention to detail, ability to identify duplicates and inconsistencies, and commitment to first-time-right processing in a high-volume environment.
• Communication: Strong and polished English communication (written and verbal) with proven ability to manage stakeholders and drive timely closures.
• Analytical Skills: Ability to analyze trends, track SLA/aging metrics, and perform root-cause analysis; good working knowledge of Excel.

Educational Qualification:

• Graduate/Post Graduate in Finance/Commerce/Business Administration (MBA preferred).
• Certifications or training in SAP/Coupa, KYC/due diligence, or compliance controls are an added advantage.

About Medline India:
Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024. 
We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.
About Medline Industries, LP:
Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care.
At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.