About Acrisure  

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.   

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. 

Job Summary 

We are seeking a Specialist, Vendor Payables (VP) to join our growing team in Grand Rapids, MI. This role will support accurate, timely, and compliant vendor payables operations within the ABS Service Center. Reporting to the VP Manager, this role is responsible for executing complex payables activities, resolving escalations, and ensuring consistent service delivery across onshore and offshore teams.  

The Specialist serves as an experienced individual contributor with strong process knowledge and problem-solving capability. This role requires the ability to independently manage complex transactions, identify risks, support continuous improvement efforts, and collaborate closely with offshore delivery partners and cross-functional stakeholders. 

Responsibilities:

Payables Processing & Issue Resolution 

• Execute and support complex vendor payables processes, including invoice processing, coding, settlements, supplier setup and onboarding, ServiceNow workflows, T&E audit support, and 1099-related activities. 
• Support daily oversight of offshore processing teams by reviewing work queues, validating transaction accuracy, and providing clarifications or retraining needs to drive improved performance.   
• Resolve escalations and discrepancies by independently analyzing issues, determining root causes, and implementing appropriate corrective actions. 
• Ensure accurate and timely completion of assigned tasks in accordance with SLAs, accounting policies, and internal controls. 

Offshore Collaboration & Service Delivery 

• Work closely with offshore delivery teams to support consistent, high-quality processing and achievement of service level targets. 
• Provide clear guidance, clarification, and feedback to offshore partners to address processing issues and prevent rework. 
• Support periodic quality reviews and audits to identify trends, gaps, and improvement opportunities. 

Process Improvement & Risk Awareness 

• Identify recurring issues, inefficiencies, or control gaps and escalate risks with recommended solutions to the Lead Analyst or Senior Manager. 
• Support process improvements by documenting procedures, streamlining workflows, and assisting with efficiency initiatives. 
• Maintain compliance with accounting policies, regulatory requirements, and company standards. 

Training, Documentation & Knowledge Sharing 

• Support development and maintenance of standard operating procedures and training materials for onshore and offshore teams. 
• Share best practices and knowledge to promote consistency and accuracy across vendor payables processes. 
• Participate in training sessions, process refreshes, and knowledge transfer activities. 

Cross-Functional Support & Projects 

• Partner with Operations, Accounting, Finance, and Technology teams to respond to inquiries and resolve issues in a professional and timely manner. 
• Participate in special projects, system enhancements, automation initiatives, and process changes as assigned. 
• Support User Acceptance Testing (UAT) by executing test cases and documenting results. 

Requirements 

• Experience supporting vendor payables or accounting operations in a shared services or operational environment. 
• Strong attention to detail with the ability to analyze transactional data and identify discrepancies. 
• Proven problem-solving skills with the ability to manage complex processes independently. 
• Strong communication and collaboration skills across onshore, offshore, and cross-functional teams. 
• Ability to prioritize work, meet deadlines, and adapt in a fast-paced environment. 
• Demonstrated proficiency in Workday or other vendor payables related tools. 
• Strong cross-functional knowledge across all vendor payables processes. 
• Familiarity with process improvement tools or methodologies (i.e., Lean, Six Sigma, automation). 

Education and Experience 

• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred. 
• 3–6+ years of hands‑on experience supporting accounting or payables processes. 
• Experience with Workday Financials or comparable vendor payables systems preferred. 
• Demonstrated proficiency in vendor payables tools and Microsoft Office applications.  
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma, automation) a plus. 
• Experience working with offshore delivery teams preferred.