Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

• Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status changes etc.
• Perform project related duties with regards to new and changing infrastructure deployments as required.
• Regularly updating customers on progress of incidents, problems and changes by telephone and email.
• Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
• Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required.
• Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Platform and Compute Support.
• Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution attempts.
• Find technical solutions to problems where necessary and practical, without compromising the commercial viability of current and future platform solutions.
• To stay up to date and accredited within the current technologies.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Where required perform the Lead Engineer role for some of Logicalis key customers on a support, service transition and project basis.
• Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from out of hours.
• Attend the Change Advisory Board for customer change requests.
• Attend meetings and working parties to represent Platform and Compute Support where necessary.
• Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
• Attend customer sites for onsite project and support related activities.
• Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.
• Work closely with the solutions area of the business regarding developing new services and proposal.
• Ensure all Customer documentation is kept up to date.
• Providing input to customer facing Technical Incident Reports.
• Help identify gaps in existing technical documentation, knowledge and skills.
• Creating and maintaining of technical customer documentation.

PERSON REQUIREMENTS:

QUALIFICATIONS

Graduate or qualified by experience with ideal certifications such as:

• Veeam Certified Professional
• Azure Administrator Associate
• Commvault Certified Professional
• Commvault Certified Engineer
• M365 Fundamentals

EXPERIENCE

• Essential (6 – 7 Years)
  • Experience in deploying and administrating backup technologies such as Veeam, Azure Backup and Commvault Cloud.
  • Experience in Administrating DR Technologies such as Azure ASR, Veeam Replication, Commvault Live Sync and Auto recovery.
  • Experience in taking part of leading DR testing activities and updating and maintaining DR documentation.
  • Experience of administering/troubleshooting Windows Server Operating Systems.
  • Experience in Backup Reporting, utilizing custom reports or Veeam One.

• Desirable (Any)
  • Experience of administering/troubleshooting Windows Server roles such as DNS, Active Directory, MS Entra, AD Connect / ADFS etc.
  • Azure IAAS Cloud Administration and support.
  • O365/M365 Implementation, deployment, migration and administration.
  • VMware vSphere 6,x – 9.x
  • Microsoft Hyper-V
  • Nutanix Virtualization

ADDITIONAL SKILLS/ATTRIBUTES:

• A structured and organised approach to complex problem determination and solving.
• Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.
• The ability to communicate both verbally and electronically in a clear, professional manner.
• The ability to work with minimum supervision and as part of a team, maintaining a high level of motivation and productivity.
• Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.
• A detailed and accurate approach to undertaking all duties.
• Numerate and literate with an eye for detail.
• A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
• Client focussed and with customer care / services mind-set.
• Professional & diligent team player but able to work independently and be self-motivated.
• Enthusiastic, energetic, and confident.
• Light motor vehicle driving licence (Code B) and own reliable transport.
• Ability to obtain security clearance.