Job Purpose

To research and apply customer payments and handle customer requests and adjustments related to Corporate Catering Accounts and other Panera customers.

Location: St. Louis, MO (hybrid)

Duties & Responsibilities

• Records and reviews customer payments in IREC and Workday systems to apply to proper invoices
• Pulls third party/student card payment information from necessary portals and performs reconciliations
• Researches & applies unapplied payments
• Creates month-end journal entries and produces miscellaneous customer invoices
• Responsible for collecting outstanding invoices for designated range of Company and Franchise CCA Customers
• Supports catering teams and provides excellent customer service to catering customers
• Responding to customer inquiries, invoice copy requests, performing necessary invoice adjustments and revisions and researching with the cafes while continuing to provide Panera Warmth
• Produces and provides notes for management reporting
• Provides back-up support on other receivables processes
• Escalates issues appropriately

Qualifications (Education & Experience)

• Associates degree and previous Accounts Receivable experience a plus
• Attention to detail, speed, and accuracy is imperative
• Experience with high volume workloads
• Effective communication and interpersonal skills
• Ability to develop relationships with customers and team members
• Strong customer service and problem-solving skills
• Ability to work independently with expanding duties and responsibilities
• Proficient in Microsoft Suite applications including Excel, Word, Outlook and Teams
• Experience with Workday or other large ERPs preferred, but not required.

Working Conditions

• Required travel – 0%

Physical Requirements

• While performing this job, the incumbent is regularly required to stand, sit, talk, hear & use hands and fingers to operate keyboards

Direct Reports

• This position will have approximately 0 direct reports.

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.