What You Can Expect

In this role, you will design and ship AI-powered features within Zoom's Workforce Engagement Management (WEM) platform, directly improving how enterprise organizations forecast, schedule, and coach their teams. Working alongside experienced engineers, product managers, and data scientists, you will take ownership of features from initial design through production deployment. You will contribute to some of the most forward-looking work in the WEM space, from LLM-powered simulation environments to intelligent notification systems and AI-driven quality scoring pipelines. This is a hands-on role with meaningful mentorship from senior engineers and real impact on thousands of enterprise users from day one. This is a hybrid position that requires on-site presence 3 days per week at our San Jose, CA office. Remote arrangements are not available for this role.

About the Team

The Workforce Engagement Management team at Zoom builds intelligent systems that help organizations manage, forecast, and optimize workforce performance. Our suite of WFM and QM products sits at the intersection of AI and enterprise collaboration, and we are actively pioneering the use of generative AI and LLMs to shape the next generation of contact center experiences. We work at meaningful scale, with a culture that values curiosity, experimentation, and shared ownership.

Responsibilities

• Design, implement, and maintain AI-driven features for WFM and QM products using LLMs and prompt-based architectures.

• Develop, fine-tune, and evaluate prompts and models for conversational and decision-support use cases.

• Collaborate with product and engineering teams to integrate AI capabilities into existing workflows and production systems.

• Contribute to model evaluation frameworks and feedback loops that improve AI accuracy, reliability, and user experience.

• Participate in code reviews, technical design discussions, and cross-functional syncs to ensure high-quality, scalable software delivery.

• Identify and resolve production issues, contributing to root cause analysis and preventive measures.

• Write clean, well-tested, and well-documented code following team engineering standards.

What We're Looking For

• Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, Software Engineering, or a related field, or equivalent experience.

• Strong programming skills in Python (preferred) or Go/Java, with foundational understanding of machine learning, NLP, or LLM architectures.

• Familiarity with frameworks such as PyTorch, TensorFlow, or LangChain.

• 0-1 years of professional software engineering experience; new graduates are welcome to apply.

• Experience or coursework in prompt engineering, LLM fine-tuning, or AI workflow orchestration (internship or project experience counts).

• Excellent analytical, problem-solving, and communication skills, with the ability to work collaboratively across functions.

• Familiarity with cloud platforms (AWS, GCP, or Azure), containerized deployments (Docker/Kubernetes), or MLOps tooling is a plus.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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