About the role:

- Support customer service operations in Simplified Chinese and Japanese (Language) which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.

- Perform language translation and proofreading where necessary.

- Respond and support players with issues via chat and email, including but not limited to password resets and more.

- Business hours 10:00 - 19:00

- Support 365 days a year including weekends and holidays (shifts)

*Change the above points based on project requirements

Requirements

Requirements:

- 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.

- Effective in Native written communication skills in Simplified Chinese and Japanese.

- Japanese (N1)

- Able to deliver excellent customer service via email and chat.

- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)

- Able to solve and analyze information accurately with appropriate speed and within guidelines.

- Team player mentality.

- This position is only for applicants residing in Japan with a valid working visa

Working Conditions:

- Office location: Yotsuya, Shinjuku

- Working hours: 10:00 - 19:00

Benefits

Benefits

- Collaborating with people creating innovative interactive entertainment.

- Dynamic and entrepreneurial culture.

- Video games focused environment.

- Contract Employee*Permanent employee promotion is available.

- Trial period: 3 months / No change in conditions.

- Up to 50,000-yen reimbursement or train pass.