Description -

Job Summary

Provide comprehensive support for new product setup including cost and pricing setup.

Manage queries and escalation related to product setup.

Address complex sku system dependencies and ensure accurate data entry.

Responsibilities

• Provide day-to-day support for end-to-end service master data setup in S4 and other relevant systems, including pricing and cost components.
• Prepare, maintain, and ensure accuracy of the product setup master data.
• Manage customer escalations and queries with efficiency and professionalism.
• Maintain comprehensive documentation to support service operations and compliance.
• Communicate effectively with stakeholders regarding product setup and data management.
• Support reporting and analytics related to service product master data.
• Assist in onboarding and training new team members, ensuring clear understanding of processes and tools.

Education & Experience Recommended

• High school diploma and university graduate.
• Typically has 4 to 6 years of related working experience in material master data setup and preferably familiar with SAP.

Knowledge & Skills

• Data Entry
• Digital Transformation
• Material master data setup
• SAP Applications

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"