Purpose 

The Waiter/Waitress will take orders and serve food and beverages to Guests in our Restaurants, Bars & Pool and Beach. He /She must be always aware of Guest satisfaction to deliver the perfect service experience. Duties and responsibilities include servicing the Guest in a friendly, efficient manner while maintaining a clean and safe work environment.  

General 

• Executes all tasks assigned by his/her superiors. 

• Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model. 

• Attends all scheduled training sessions. 

• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule. 

• Adheres to the hotel's code of conduct and grooming & hygiene standards. 

• Is seen as working hands-on, assists colleagues in crunch times; Walks the talk. 

• Actively participates in briefings and meetings. 

• Maintains a clean and orderly work area and promotes a safe working environment.  

• Performs any other cognate duties as and when required. 

• Should be able to respond positively when asked to be polyvalent to perform duty from one Food and Beverage outlet to another (as listed below) whenever asked: 

Beau Champ Restaurant, Acquapazza Restaurant, Bambou Restaurant, In Villa Dinning, Private Bar, Umi Zaka Restaurant, Lobby Bar, Pool and Beach, Ile au Cerf, etc. 

Departmental 

• Prepares mise-en-place; sets up and clears tables/sunbeds in the work area. Maintains high standards of hygiene and orderliness. 

• Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products. 

• Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner. 

• Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel. 

• Anticipates guest needs, offers suggestions and ascertains satisfaction. 

• Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur. 

• Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner. 

• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented. 

• Requisitions supplies according to established procedures. 

• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner. 

Special Requirements 

• Has 1 -2  years of relevant experience in 5 star hotels/resorts or reputable stand-alone restaurants 

• Possesses excellent English, math and psychometric abilities  

• Possesses aptitude and upward mobility.  

• Technical education in Hospitality Management is preferred 

• Basic wine knowledge preferred 

Compliance Policies 

• Grooming Policy 

• Confidentiality Agreement 

• Policy Against Harassment 

• Electronic Systems Policy 

• Code of Business Conduct and Ethics 

• Employee Handbook Acknowledgement Form 

Signature/Acceptance 

I have fully read, understood and accept the job description presented to me, and have received appropriate procedures and company policies outlined above by my superior.