At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

SCHEDULE: Sunday-Thursday (start/finish times are dependent on completion of operational tasks, order fulfillment of 15 hospitals)

Position is responsible for coordinating the workflow for Inbound, LUM area, Case Pick area, or Dock area teams in the Memorial Hermann Consolidated Service Center (CSC). Provides direction to employees, assisting supervisors in process control and execution within designated areas.

Job Description

MINIMUM QUALIFICATIONS

Education:  High School diploma or GED preferred;

Licenses/Certifications: Material Handling Equipment (MHE) Certification preferred; Lean/Six Sigma certification preferred  

Experience / Knowledge / Skills:

• Minimum two (2) years experience in a distribution warehouse environment and/or in hospital distribution preferred.

• Proficiency in leading inbound/outbound activities such as receiving, order selection, staging, and loading.

• Ability to resolve receiving discrepancies, vendor invoicing discrepancies, and shipping errors.

• Familiarity with warehouse management systems (WMS) for daily tasks.

• Strong verbal and written communication skills to convey complex information clearly

• Strong organizational and time management skills, as well as the ability to exercise good judgement in handling difficult situations.

• Demonstrates ability to work in a high-energy environment with time sensitive projects and processes.

• Proficient in operating and maintaining forklifts, pallet jacks, reach trucks, and other electric material handling equipment.

• Ability to perform in a metrics-driven environment

PRINCIPAL ACCOUNTABILITIES

• Aligns employee work assignments in coordination with CSC Management in area of responsibility. 

• Manages daily operations and monitors workflow within assigned areas.

• Conducts investigation of discrepancies and inconsistencies in distribution processes.

• Collaborates with identifying departmental process improvements.

• Reports daily performance metrics on employees.

• Ensures accuracy within processes. 

• Conducts employee training, including reviewing standard operating procedures.

• Ensures compliance with safety and security protocols.

• Maintains distribution-related documentation in an orderly manner.   

• May assist with warehouse, forklift, or clerk duties during order deadlines or staff shortages.

• May train new hires on warehouse functions.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.

• Other duties as assigned.