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It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

The Manager, Process Management COE is accountable for leading and embedding enterprise business process management and controls in line with NAB Standards. Process Management and Knowledge Management including delivery of Content Management standards across Enterprise Operations (EO). Ensuring strong end‑to‑end process governance and uplift of process maturity aligned to risk, controls, and regulatory obligations.

The role provides strategic and people leadership to the Process Management COE, with clear delivery accountability to enable Process and Model Owners to meet their obligations, drive continuous improvement, and strengthen operational resilience. Through strong governance including adherence to Change Risk Process, Modelling standards, and assurance, the role also ensures operational content, including work instructions, is consistently documented, maintained, and accurately reflective of EO processes in line with best practice.

Key Accountabilities - 

•Embed and sustain enterprise process management standards (PACE) and NABit standards across Enterprise Operations 

•Uplift end‑to‑end process maturity and governance outcomes across EO 

•Reduce process quality issues through the implementation of effective controls

•Enable timely identification, escalation and remediation of process and control risks 

•Ensure consistent, high‑quality work instruction documentation aligned to approved process models 

•Support the change risk process and alignment to change governance standards

•Improve the currency, clarity and usability of work instructions across EO 

•Embed trusted, accessible and continuously improving knowledge as an asset to enable accelerated colleague capability, reduced risk leading to better customer outcomes and delivery execution

•Deliver COE deliverables in line with ELT Measures, timelines, and capacity 

•Provide clear, insightful reporting to senior leaders on process risk and maturity

•Build and sustain COE capability, including PACE accreditation and coaching readiness 

•Maintain strong stakeholder confidence and engagement across EO 

•Drive ongoing innovation to ways of working through continuous improvement and technology across the team and broader business unit

•Support and enable change across Enterprise Operations in line with change risk management requirements.

Essential Capabilities - 

•Demonstrates a strong customer‑obsessed mindset, with decisions grounded in customer and colleague impact 

•Builds and sustains trusted relationships across the business at all levels 

 Leads end‑to‑end process governance and maturity uplift 

•Demonstrates strong understanding of process, risk, controls, and regulatory obligations alignment 

•Manages time and priorities effectively, balancing multiple demands in a dynamic environment

•Leads people performance, coaching and capability uplift

•Drives change and innovation through effective leadership and cross‑functional collaboration 

•Applies strong listening skills to uncover root causes and align diverse stakeholder perspectives 

•Maintains a strong track record of performance delivery and talent development 

•Communicates clearly and confidently in writing and verbally, adapting style for senior and diverse audiences and complex issues 

•Operates flexibly and collaboratively to ensure seamless team delivery across geographical boundaries (preferred) 

•Ability to leverage technology and tooling combined with AI to drive innovation and continuous improvement (preferred)

Experience and Qualifications - 

•13+ years’ experience within the Financial Services industry or similar

•Experience supporting the delivery of transformation initiatives 

•Demonstrated ability to provide strong, inclusive leadership that drives outcomes through others.

•Comprehensive and demonstrable knowledge of process and controls management (essential) 

•Practical experience in Lean and Six Sigma methodologies and practices (preferred)

•Professional certification or a relevant tertiary qualification in business or commerce.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India