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JOB FUNCTION / SUMMARY:

Manages and supports the Trust & Asset Management department’s information systems in order to support required business services.  Works directly with primary vendors for the Trust accounting and other systems to manage, compile, store, report, and secure customer account data as well as analyze, research, and solve system related problems.  Serves as the trust systems technical expert and provides guidance to the other trust systems analyst on complex issues.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manages and supports mission critical accounting systems for the Trust and Asset Management business lines by working directly with primary vendors and supporting personnel in every aspect of day-to-day system usage.
• Manages system security user profiles to ensure user integrity and authentication.  This includes: coordination to set up new Trust & Asset Management systems users, effecting user access changes, maintaining user profile logs and files for audit documentation, and performing periodic user access security reviews.
• Coordinates the workflow for the trust systems analyst within the department by assigning incoming issues and requests to team members and overseeing completion of issues and requests assigned to team members.
• Provides assistance to management on the implementation of trust related projects by implementing trust systems changes, developing project plan tasks and assignments, and by working with management to identify implementation issues and resolutions.
• Manages system production schedules and activities in accordance with vendor guidelines and procedures to insure continuity of service to both internal and external clients.
• Establishes and maintains Trust accounting system codes and addresses impacts to processing, production, reporting, and other integrated platforms.
• Analyzes vendor release documentation in order to determine impact to process and user base.  Develops and communicates plans to implement release enhancements with related managers and assist in coordination, training, and roll out of new features.
• Analyzes user requirements.  Develops and designs solutions or reports by writing programs and using report writing and database software.  Prepares and maintains design documentation.  Manages updates to software.  Service users with problem resolution and application troubleshooting.
• Perform periodic vendor management reviews to determine if vendor is meeting regulatory and service level agreements.
• Prepares training materials to train staff on new systems and modifications to existing systems.  Trains other Trust associates and Systems Analyst personnel.
• Keeps abreast of industry and computer software trends and recommend improvements to management.
• May involve performing duties with respect to the bank’s Registered Transfer Agent, and be subject to all the regulations and requirements applicable thereto.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• College Degree in Computer Science, Computer Applications, or Information Systems with business administration emphasis or equivalent work experience.
• Three years’ experience with client/server or web applications development using Microsoft tools, including C#.NET, VB.NET ASP.NET ASP, JavaScript, HTML, SQL, Visual Basic programming and database query and relational tables programming. 
• 5+ years’ experience with banking accounting systems, preferably platforms related to Trust accounting. SEI Wealth Platform experience strongly desired.
• Strong proficiency with Microsoft Office Software including Word, Access, Excel.
• Strong proficiency with SQL query and report writing.
• Strong ability to develop programs in one or more programming languages.
• Superior organizational and project management skills.
• Strong technical communication skills.
• Strong interpersonal skills with customer service focus; patience with technically challenged users.
• Independent, self-motivated, and ability to make autonomous decisions.
• Strong ability to train and mentor others.
• Strong ability to plan and implement immediate contingencies during outages.
• Strong ability to maintain a high level of credibility with management and staff.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to work under stress and meet deadlines
• Ability to operate a keyboard if required to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions.  If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

DISCLAIMER

This job description is only valid as of the date it was revised.  Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Holding Company.

NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME

Equal Opportunity/Affirmative Action Employers.  All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.