Sobre esta vaga de Senior Trust and Safety Manager na Getlabs
About Function & Getlabs
In 2026, Function acquired Getlabs, the leading provider of at-home diagnostics. Getlabs has delivered convenient at home diagnostic testing nationwide, allowing our customers to have access to healthcare in the comfort of their own homes. By bringing Getlabs into Function’s ecosystem, we’re making it easier than ever for everyone to access world-class diagnostics with advanced lab testing and cutting-edge technology — creating the most comprehensive preventive health platform on the market.
Function Health was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to ensure people don’t suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health.
About the RoleWe are seeking a driven and pragmatic Senior Trust and Safety Manager to build and own the Trust & Safety function protecting our field workforce. Every day, our phlebotomists enter members’ homes alone. This role exists to make sure they are prepared, equipped, and protected — and to make Function’s stance on their safety unmistakable. You will work with our People, Field Operations, Clinical, Legal, and Product teams to stand the program up from the ground: running discovery to surface our biggest risks and blind spots, writing the policies and emergency response workflows the field relies on, sourcing and deploying tangible safety solutions, and building an education program that keeps safety front of mind long after launch.
The ideal candidate is comfortable working through ambiguity, meticulous in their attention to detail, self-motivated, resourceful, and capable of thriving in a fast-paced environment. You have built a program from zero before — written the first policy, selected the first tool, run the first training — and you are as effective drafting policy with Legal as you are standing in a field team huddle explaining why it matters. As the first dedicated owner of this function, your work will directly shape how we protect a field workforce scaling from hundreds to thousands.
This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact we’d love to meet you.Key Responsibilities:
Run discovery and prioritize risk. Map incident history and field-reported issues, identify our blind spots and highest-severity risks, define what is in and out of scope for Trust & Safety, and deliver a leadership-ready proposal that formally establishes the program.
Own the Trust & Safety roadmap. Sequence immediate fixes against longer-term initiatives, and set the launch dates, training milestones, and continuing education calendar the organization plans around.
Build the policy and workflow library. Author internal policies, emergency response and escalation workflows, incident reporting and investigation standards, and post-incident review practices — and keep them current.
Source, evaluate, and deploy safety solutions. Explore hardware such as body cameras and panic buttons alongside no-capital internal solutions like pre-shift vehicle checks; own vendor selection, pilot, rollout, and adoption.
Build and run field education. Create the Trust & Safety education library, launch the program with a company-wide rollout, and sustain it through ongoing content in the formats the field will actually consume — huddles, lunch and learns, in-app content, written and audio.
Partner closely with Legal and Privacy. Anything touching recording, monitoring, patient identification, or additional data collection clears legal review before it reaches the field.
Serve as the escalation point for serious incidents. Respond quickly and with genuine care for the team member involved, coordinate across People, Field Ops, Clinical, and Legal, and close the loop with the individual and the organization.
Define and report the metrics that prove it works. Incident rate and severity, response time, training completion and engagement, and workers’ compensation claims and renewal outcomes — used to drive company-wide buy-in, not just to report status.
Qualifications / Skills:
6+ years in trust & safety, workplace safety/EHS, risk, corporate security, or field operations, including 2+ years owning programs or leading people. Experience supporting a distributed, in-person workforce is essential.
A track record of building a function from zero — not inheriting and maintaining an established one.
Working knowledge of workplace safety and incident management: injury response, investigation practices, OSHA recordkeeping, and workers’ compensation.
Experience partnering with Legal and Privacy on sensitive programs involving recording, employee monitoring, or PII/PHI handling.
Excellent written communication — you can produce a policy, an executive memo, and a field-facing training module with equal clarity.
Demonstrated ability to drive adoption of programs frontline employees may initially resist; you earn trust with field teams rather than mandating from a distance.
Highly organized and self-directed, comfortable owning a roadmap with many dependencies and few established processes.
Genuine care for people. Team members will come to you on their worst day at work.
Nice to have:
Experience in healthcare, home health, mobile phlebotomy, field services, or logistics — any industry with lone workers entering private residences.
Familiarity with lone-worker safety technology: body cameras, panic buttons, GPS check-in systems, dashcams, or fleet telematics.
Certifications such as CSP, ASP, or OHST, or formal de-escalation and crisis intervention training.
Experience building an education library or LMS curriculum and driving measurable completion.
Multi-state employment law exposure, particularly consent-to-record and employee monitoring requirements.
We have great benefits to make your life easier so you can focus on what you're best at:
Valuable stock option plan
Medical, dental and vision insurance options
Flexible and unlimited vacation
A company with a huge vision, a dynamic work environment, and a team of talented, ambitious and fun to work-with colleagues!
