Key Responsibilities

· Collaborate with Delivery, Development, and Application Support teams to gather detailed functional and non-functional

requirements.

· Author and maintain Software Requirements Specification (SRS) documents for systems being handed over post go-live.

· Develop standardized handover documentation templates and checklists.

· Ensure that all handover deliverables include architecture overviews, configurations, support scenarios, workflows, and known

issues.

· Translate technical specifications, user stories, and configurations into clear, structured documentation.

· Conduct interviews with SMEs and stakeholders to gather undocumented knowledge relevant to support.

· Review existing documentation and align with QMS and ITSM standards.

· Ensure documentation adheres to audit, compliance, and traceability requirements.

· Support periodic reviews and updates of documentation to reflect system changes or new releases.

Requirements

QUALIFICATIONS

· Bachelor’s degree in Computer Science, Information Systems, Technical Communication, or related field.

· Exceptional writing and organizational skills.

· Strong understanding of software delivery lifecycle and production support environments.

Experience

· 5+ years as a Technical Writer in IT, software, or enterprise environments.

· Proven experience developing SRS or technical handover documents.

· Background in working within Agile, DevOps, or Waterfall delivery models.

Technical Skills

· Proficient in Microsoft Word, Confluence, JIRA, or documentation management systems.

· Familiarity with SRS, BRD, and technical design documentation standards.

· Experience with diagramming tools like Visio, Lucidchart, or Draw.io.

· Understanding of APIs, software architecture, and infrastructure basics.

Leadership Skills

· Ability to take ownership of the handover documentation lifecycle.

· Collaborate across departments to enforce standards and drive process improvement.

· Mentor project teams on documentation expectations and SRS structure..

Preferred Certifications

· Certified Technical Writer (e.g., CPTC by STC)

· ITIL Foundation (for understanding support environments)

· ISO 9001 Awareness or CMMI knowledge is a plus

Key Competencies

· Detail-oriented with a high degree of accuracy.

· Strong communication and stakeholder management skills.

· Analytical mindset with the ability to connect business needs to technical solutions.

· Proactive and self-driven with a commitment to quality.