Who are we?

Responsibilities

• Lead the investigation and resolution of complex infrastructure incidents, restoring services within established SLA requirements

• Analyze and troubleshoot network, Linux, security, load balancing, and hardware-related issues across production environments

• Manage customer requests and technical demands, ensuring appropriate ownership, communication, and resolution

• Plan and implement changes related to corrections, migrations, upgrades, and infrastructure improvements

• Conduct root cause analysis (RCA) for major or recurring incidents and identify corrective and preventive actions

• Perform technical assessments of production environments and identify opportunities for optimization, standardization, and continuous improvement

• Collect and analyze technical information from managed environments to support operational, engineering, and customer requirements

• Maintain accurate and up-to-date technical documentation for customer production environments

• Operate, maintain, and support customer infrastructure according to contracted services and defined operational procedures

• Support L2 teams by providing technical analysis, troubleshooting, and escalation support

• Provide technical guidance and knowledge sharing to other analysts, contributing to the development of the team

• Identify opportunities for service improvement and, when applicable, potential opportunities for new solutions or services

• Participate in on-call rotations and provide technical support during critical incidents and maintenance activities

Qualifications:

• Intermediate to Advanced English, with the ability to communicate effectively in technical discussions, written communications, and customer interactions;

• Availability to work Monday through Friday from 1 PM to 10 PM, in a hybrid style (two time at the office).

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.