Company Introduction:

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview:

This role ensures accurate payroll and benefits administration, compliance with Taiwan labor laws, and efficient HR operations. Key responsibilities include managing monthly payroll, labor and health insurance processes, employee data, and HR systems. The position also conducts compliance audits, liaises with government agencies, and provides HR reporting and analysis. Strong expertise in Taiwan labor regulations, attention to detail, and experience with HR systems (Workday preferred) are essential.

What You Will Do:

• Payroll and Benefits Administration:

• Responsible for monthly payroll calculation, reconciliation, and disbursement, ensuring accuracy.
• Manage the enrollment and termination processes for Labor Insurance and National Health Insurance.
• Administer group insurance, including monthly claims, enrollment/termination, and assistance with claims processing.
• Input and calculate special bonuses (e.g., performance bonuses, profit sharing).
• Handle special or unusual payroll situations, such as final settlements for terminations or advance wage payments.

• Employee Data and Movement Management:

• Maintain accurate records of employee attendance, leave, overtime, and other relevant data. Responsible for tracking and managing headcount, ensuring data is updated promptly.
• Administrative support in employee cases, escalating complex matters to HRBP or legal counsel as appropriate
• HR Compliance and Policy Enforcement:
• Conduct regular compliance audits of daily HR operational processes to ensure adherence to company policies and regulatory requirements.
• Be proficient in Taiwan's Labor Standards Act and related labor regulations, ensuring company policies and practices are compliant.
• Serve as the primary liaison with various government labor-related agencies (e.g., Labor Insurance Bureau, National Health Insurance Administration, Department of Labor).

• HR System Management:

• Responsible for the daily management and maintenance of the Human Resources Management (HRM) System.
• Propose process improvement opportunities to reduce error rates.
• Reporting and Analysis – Mainatin data integrity, generate regular and adhoc HR reports for business & compliance purposes.
• Provide various HR operational data reports and analyses as needed.

Essential Qualifications

• 5-8+ years of solid experience in HR operations or payroll and benefits administration. Profound knowledge of Taiwan's Labor Standards Act and related sub-regulations.
• Experience handling payroll and benefits for a large employee base.
• Excellent data processing skills and high attention to detail. Strong communication and interpersonal skills. Experience in HRM system management.
• Strong attention to detail with track record of managing high volume, time sensitive processes accurately

Preferred Qualifications:

• Experience in Workday system is highly preferred.
• Experience in handling labor disputes, government labor inspections, or labor mediation is a plus.
• Bilingual ( Mandarin & English)

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/