Jobs Companies ING Senior Digital Sales Expert

Sobre esta vaga de Senior Digital Sales Expert na ING

ING · Presencial · Bruxelles Avenue Marnix (ING)

As a Senior Digital Sales Expert, your challenge is to increase digital & mobile sales by driving qualitative paid and owned traffic towards our sales commercial pages in web & app, experimenting, analysing, and changing those pages to optimize for search engines (mainly Google) and conversion for our top digital products. As a Digital Customer Journey Expert in our team, you will create a positive customer experience while growing our sales. By conducting research, contribute to the experiment backlog and leveraging on analytic tools, such as Adobe Analytics, you will increase conversion of qualitative traffic of our website that will ultimately lead to digital & mobile sales.

What will you work on in our team, what will you learn to master:

èStrategic thinking and  project management

  • You think through and develop strategic plans to improve conversion and sales results short mid and long term.
  • You challenge status quo and come up with new ideas, test, experiments, to continously improve the customer journey and experience.
  • You manage and optimize the complete buyer journey from traffic generation to lower funnel digital conversion.
  • You’re responsible for long term impact. You understand and think through the complete customer funnel from exploration to conversion + activation, after sales and egagement with your target audiences.

èTraffic generation towards our sales pages

  • You create and manage EtoE tactical sales marketing campaigns on paid and owned channels.
  • You manage and optimize the paid & owned media plan (SEA & programmatic advertising, social media & content) in collaboration with the media team.
  • You have an effective marketing spend management based on continuous optimisation and monitoring of performance and conversion.
  • You create the best targets with DMP solution and retargeting audiences.
  • You analyse the performance of all your action via Web Analytics (funnel analysis and dashboards, monitoring plan, tagging and attribution models) and you test them continuously in order to increase their efficiency.

è Improvements of our digital content strategy with an eye for conversion & SEO ranking

  • You contirbute to the experimentation efforts and support the squads in that sense
  • You optimize web pages for SEO, conversion & top nutch customer experience
  • You follow up deliveries and make impact on short & long term by spotting new capabilities that could help our sales grow

è Identification of  best practices that can be used in other teams

  • You make sure best practices on traffic generation, SEO and conversion are shared between the squads of the area
  • You test out new traffic drivers, audiences, targetting techniques, creative formats, based on other teams learnings or to create new learnings.
  • You increase the adoption of the conversion capabilities & toolings
  • You maintain stakeholders relationship for the changes you apply

è Monitoring of digital & mobile sales for our products and take data-driven actions

  • You monitor the full funnel performance from click to sale
  • You monitor sales capabilities & share group best practices
  • You are responsible of the SEO ranking of your products
  • You set up experimentations, follow-up and share successful and failed cases.
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Sobre a ING

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.

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