Senior Clinical Operations Manager

About the role:
We are looking for a Senior Clinical Operations Manager to join our tech-enabled collaborative maternity practice and oversee operations across our Norwalk and Greenwich clinics. This role is designed for a proven Clinical Operations Manager who consistently demonstrates operational excellence, strong leadership, and a passion for improving the patient experience.

In addition to leading the day-to-day operations of their home clinic, the Senior Clinical Operations Manager serves as a trusted operational partner across the organization. They support cross-clinic initiatives, mentor fellow Clinic Operations Managers, help pilot new processes, and provide operational leadership during periods of growth, change, or temporary coverage. This role plays an important part in strengthening operational consistency while preparing future leaders for expanded regional responsibility.

Key Responsibilities:

Clinic Leadership:

• Lead the daily operations of an assigned clinic, ensuring an exceptional patient and teammate experience.
• Recruit, onboard, coach, develop, and manage frontline teammates.
• Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.
• Conduct regular coaching conversations, performance discussions, and development planning for team members.
• Create an environment where teammates feel supported, engaged, and empowered to deliver outstanding care.
• Ensure communication flows effectively across clinicians, operational teams, and support functions.
• Ensure patient questions, concerns, and requests are resolved in a timely, compassionate, and effective manner.
• Maintain compliance with all applicable healthcare regulations, accreditation requirements, and organizational policies.

Operational Excellence

• Drive operational excellence across all aspects of clinic performance driving patient satisfaction, financial stability, team engagement and supporting out clinicians efforts around clinical quality
• Oversee clinic facilities, office operations, inventory management, and vendor relationships.
• Resolve urgent operational issues through hands-on leadership and sound decision making.
• Partner closely with clinical leadership to develop clinic schedules, staffing plans, and clinician on-call schedules that support patient access and operational efficiency.
• Monitor operational performance metrics and identify opportunities to improve efficiency, quality, patient satisfaction, and teammate experience.
• Anticipate operational risks and proactively implement solutions before they impact patients or staff.
• Continuously evaluate workflows and recommend improvements that simplify operations while enhancing quality and consistency.

Enterprise Operational Leadership

• Serve as a trusted operational resource for Clinical Operations Managers across the organization by sharing best practices and helping solve complex operational challenges.
• Support the onboarding and development of newly hired Clinical Operations Managers through coaching, shadowing, and knowledge sharing.
• Lead or participate in cross-functional operational initiatives that improve scalability, efficiency, and consistency across clinics.
• Partner with regional and organizational leaders to pilot new operational workflows, technologies, and initiatives before broader implementation.
• Develop, refine, and maintain standard operating procedures and operational documentation.
• Provide temporary operational support or clinic leadership coverage for other clinics when business needs require.
• Represent clinic operations on cross-functional project teams and organizational initiatives.
• Identify opportunities to improve organizational processes and partner with leadership to implement sustainable solutions.

Leadership & Continuous Improvement

• Model Oula’s values and leadership expectations through daily actions and decision making.
• Influence without direct authority by building strong cross-functional partnerships and fostering collaboration.
• Lead change initiatives within the clinic by effectively implementing new processes, technology, and organizational priorities.
• Use data, patient feedback, and operational insights to drive continuous improvement.
• Help cultivate a strong leadership pipeline by mentoring peers and contributing to leadership development across the organization.

About You:

You are an experienced healthcare operations leader who thrives in fast-paced environments and enjoys building high-performing teams. You naturally balance strategic thinking with operational execution and are energized by solving problems, improving processes, and supporting others’ success.

You are someone who:

• Is passionate about improving maternity care and advancing patient-centered healthcare.
• Leads with empathy, curiosity, and accountability.
• Builds strong relationships across clinical and operational teams.
• Thrives in ambiguity and enjoys helping organizations scale.
• Thinks beyond today’s challenges to build better systems for tomorrow.
• Is comfortable rolling up your sleeves while also influencing broader organizational improvements.
• Uses data to inform decisions and measure success.
• Enjoys mentoring others and helping leaders grow.

Desired Experience & Qualifications:

• 7+ years of progressive healthcare operations experience.
• 3+ years of experience leading clinic or healthcare operations teams.
• Demonstrated success managing healthcare facilities in a fast-paced environment.
• Experience leading operational improvement initiatives and driving measurable results.
• Strong project management and change management capabilities.
• Proven ability to influence across teams without direct authority.
• Experience coaching, mentoring, or developing operational leaders.
• Exceptional organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong analytical skills with experience using operational metrics and KPIs to drive decision making.
• Intermediate to advanced proficiency with spreadsheets, presentations, and operational reporting tools.
• Passion for continuous improvement and operational excellence.