The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Tech Support enables consistent, scalable and compliant customer support operations across a diverse regional landscape. As Senior Business Process Analyst for TS Processes, you will act as a functional owner and trusted SME for regional operational processes, knowledge and communication frameworks. You will help design how processes work, how changes are governed, and how frontline teams adopt sustainable improvements in alignment with regional and global objectives.

Where you come in:

•You own and govern TS operational processes end-to-end, including design, documentation, maintenance and lifecycle management.

• You centralize and assess process-related suggestions, identify inefficiencies and bottlenecks, and prioritize improvements based on business impact and feasibility.

• You drive standardization across operational units while balancing local needs, regional realities and global alignment.

• You own regional change governance for TS processes, ensuring full traceability from design through deployment, release communication and adoption.

•You evaluate change impacts, perform cost-benefit analysis, mitigate operational risk and make informed decisions on scope, timing and sequencing.

• You craft and approve targeted, role-specific operational communications, adapting global updates into clear and usable regional guidance.

• You represent TS in global and enterprise-level programmers, process forums and compliance-critical initiatives

• You lead process-related workstreams in strategic initiatives, including AS-IS/TO-BE mapping, business requirements and post-go-live ownership.

What makes you successful:

• You are a seasoned process professional who can resolve complex and ambiguous problems independently, using strong judgement and structured analysis.

• You bring strong process mapping, analytical and continuous improvement capability, including Lean, Lean Six Sigma or DMAIC methodologies.

• You understand change and process governance frameworks and can apply them pragmatically in a dynamic operational environment.

• You have strong management skills, including content curation, usage analysis and the ability to convert expertise into sustainable assets.

• You communicate exceptionally well in writing and can tailor messages for diverse frontline, leadership, cross- functional and regional audiences.

• You build effective stakeholder relationships across functions and regions and can coordinate several initiatives with competing priorities.

• Your organizational awareness helps you translate complex updates into clear, actionable and adoption-ready guidance.

• Your digital fluency, data interpretation skills and ownership mindset help you enable tools, visualise insights and improve how work gets done.

What you’ll get:

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location. 
• Language premium allowance if applicable.

Travel Required:

5-10 %

Experience and Education Requirements:

• Typically requires a bachelor's degree and a minimum of 2 to 4 years of relevant experience

Flex Workplace:

• Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [email protected].

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