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Job Description Summary

Job Description

JOB TITLE: Senior AI Engineer

SALARY: £72,702 – £80,780

LOCATION(S): Bristol

HOURS: Full-time – 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. 

About this opportunity

The Intelligent Customer Products (ICP) platform is a new CDO platform within Consumer Relationships. It builds and scales capabilities including Conversational AI, AI Search, CoachAI and Super Agent to deliver trusted, personalised and effortless AI-powered customer experiences. ICP helps Lloyds create proactive, intelligent customer interactions that drive growth, improve customer satisfaction and reduce cost to serve, underpinned by the standards, governance and operational foundations needed to deploy AI safely at enterprise scale.

The Senior AI Engineer role is a hands-on technical role within the Intelligent Customer Products (ICP) Platform, responsible for designing, building and supporting AI-powered customer experiences across Lloyds Banking Group. Working as part of multidisciplinary teams, the role contributes to the development, deployment and operation of machine learning, generative AI and agentic AI solutions that power strategic capabilities such as Conversational AI, AI Search and personalised customer engagement. The successful candidate will apply strong software engineering and AI expertise to deliver secure, scalable and responsible AI solutions to production.

What you’ll be doing

• Design, develop, test and deploy LLM and agentic AI solutions 

• Contribute to the development of LLM, Retrieval-Augmented Generation (RAG) and agentic AI solutions, including evaluation, optimisation and monitoring.

• Implement reliable and scalable AI solutions using established software engineering, MLOps and LLMOps practices.

• Contribute across the AI delivery lifecycle from experimentation and prototyping through to production deployment and operational support.

• Collaborate with platform engineering teams to integrate AI capabilities into enterprise services and customer journeys.

• Support Responsible AI, model governance, monitoring, auditability and risk management requirements throughout the solution lifecycle.

• Investigate emerging AI technologies and contribute ideas for improving products, processes and engineering practices.

• Work closely with Product, AI Engineering, Architecture and Software Engineering colleagues to translate customer and business requirements into scalable technical solutions.

• Participate in code reviews, knowledge sharing and engineering communities to continuously improve team capability and technical quality.

Why join us?

We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

What we’re looking for?

• Proven experience engineering technology solutions in complex environments and supporting production operations 

• Applied AI/ML and GenAI experience with knowledge of established patterns (RAG, tool use, guardrails, evaluation, agents) and an ability to evaluate tools and approaches 

• Experience working with conversational AI platforms and customer-facing AI applications. 

• Experience working with cloud platforms such as Google Cloud Platform (GCP), including exposure to services such as Vertex AI, BigQuery and Kubernetes.

• Understanding of CI/CD, version control and software delivery best practices.

• Ability to collaborate effectively within multidisciplinary teams and contribute throughout the software development lifecycle.

• Strong communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.

• Awareness of Responsible AI, model governance, security and operational considerations when deploying AI solutions.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Ready for a career where you’ll learn and thrive? Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.