The Senior Account Manager is responsible for managing a portfolio of enterprise clients, helping them navigate a range of technologies, including cloud services, cybersecurity, data and digital solutions. The role will foster long-term relationships, ensuring customer satisfaction, and driving revenue growth through both account management and consultative business development.

Responsibilities:

Account Management

• Serve as the primary point of contact for enterprise accounts, building deep relationships and understanding their strategic goals in areas such as cloud, cybersecurity, data, and digital solutions.
• Coordinate with internal teams to ensure smooth delivery of services.
• Conduct regular business reviews with clients, evaluating their technology usage, identifying new needs, and recommending solutions for growth and efficiency.
• Proactively manage contract renewals, ensuring clients continue to derive value from our solutions, leading to high retention rates.
• Identify and pursue opportunities to expand client utilization of various solutions.

ICT & Digital Solutions Expertise

• Act as a trusted advisor, guiding clients through their broader ICT needs.
• Work with clients to tailor digital solutions to their specific business needs ensuring alignment with their strategic objectives.
• Collaborate with internal teams specializing in different ICT fields to provide seamless, integrated solutions to clients.

Business Development

• Identify and pursue new business opportunities within existing accounts, introducing new solutions that align with clients’ evolving business challenges.
• Develop strategies to expand the portfolio by identifying new opportunities in the ICT and digital solutions space.
• Attend industry events and conferences to build relationships, generate leads, and position the company as a leader in the ICT and digital solutions market.
• Create and present proposals that align with client goals, emphasizing a value-based approach to solution delivery.

Collaboration & Communication

• Partner with product, technical, and service delivery teams to ensure clients receive comprehensive ICT and digital solutions.
• Engage with a range of client stakeholders, from C-level executives to IT and operational teams, ensuring that the solutions meet both technical and business needs.
• Manage and resolve any client issues, ensuring high levels of customer satisfaction and seamless service delivery.

Our Culture & Code of Conduct:

At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.

Requirements

• 8+ years of account management experience in ICT, cloud services, or technology-related industries.
• Solid understanding of a broad range of ICT and digital solutions, including cloud, cybersecurity, data management, and digital transformation.
• Proven experience managing large, complex accounts, with a focus on upselling, cross-selling, and driving revenue growth.
• Ability to understand a client’s business challenges and recommend ICT and digital solutions that provide strategic value.
• Ability to communicate technical concepts across various ICT areas, bridging the gap between business and technical teams.
• Strong presentation, negotiation, and relationship management skills, with the ability to engage both technical and non-technical stakeholders.
• Self-motivated, with a proactive approach to managing accounts and driving business development.
• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
• Familiarity with CRM tools (e.g., Salesforce).