We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What you’ll be doing

• DUTIES AND RESPONSIBILITIES:

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients.  Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. 

  • Performs normal hotel security functions to include fire prevention and safety checks.

  • Investigates thefts, accidents, and other incidents which occur on the property.

  • Prevents losses of company and guest’s property due to thefts, burglary, pilferage, and other criminal activity.

  • Ensures a safe and tranquil environment for guests and employees.

  • Assist guests and colleagues on all security and safety related enquiries.

  • Resolves guest and employee complaints regarding safety and security matters.

  • Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.

  • Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.

  • Completes associates forms and reports related to any accidents or issues within the premises of the hotel.

  • Immediately report hotel deficiencies to appropriate departments for immediate repair.

  • To perform other work related duties as assigned by Management.

  QUALIFICATIONS AND REQUIREMENTS:

  • Regular and punctual attendance.

  • Ability to adhere to the property’s grooming standards.

  • Ability to stand and walk on a continuous basis, and run as warranted.

  • Ability to safely operate a motor vehicle during all hours and in all weather conditions.

  • Ability to understand and execute all safety and emergency procedures, (for example:  fire, crowd control, inclement weather, and bomb threats.)

  • Ability to understand and operate emergency equipment, (for example fire extinguishers, wheel chairs, respirators.)

  • Ability to lift, carries, and store in overhead areas approximately 50 lbs.

  • Ability to lift and move, in an emergency situation, an immobilized adult.

  • Ability to bend, squat, kneel, climb (including stairs and ladder), and reach.

  • Ability to push and/or pull approximately 75 lbs.

  • Ability to work in extreme temperature.

  • Ability to utilize communication equipment (for example:  telephones, radios, and beepers.)

  • Ability to communicate clearly and effectively with guests and other employees.

  • Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.

  • Ability to read and write effectively.

  • Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff.

  • Will be required to work mornings, evening, weekends, and holidays.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Pharmacy, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Paid Funeral Leave
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Referral Incentive
• Doctor Clinic
• Sick Incentive
• Development Programs
• Milestone (Years of Service) Incentive
• Employee Cafeteria  
• Company Paid Life Insurance
• Various Employee Perks and Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.