Sales & Service Adviser

Salary £26,700 to £29,650

This is a great job for someone who...

Has experience in a customer service, sales or insurance environment and enjoys helping customers find the right solutions for their business needs. You'll be confident making decisions, managing customer relationships from start to finish, and working in a fast-paced environment where no two conversations are the same.

A bit about the job:

As a Small Business Insurance Adviser, you'll be responsible for delivering outstanding sales and customer service across our small business insurance products. Working within a Delegated Underwriting Authority, you'll manage customer interactions from point of sale through to policy amendments, renewals, and cancellations, ensuring customers receive expert support and tailored solutions. You'll play an important role in balancing customer needs with risk considerations, whilst contributing to business growth through identifying improvements and delivering excellent customer outcomes. This role is part of a collaborative team focused on providing a seamless, compliant, and high-quality customer experience.

Skills and experience we're looking for:

• Experience in a customer service, sales or insurance or contact centre environment

• Ability to assess customer needs and make informed decisions in a non-scripted environment

• Strong communication and negotiation skills, with the confidence to handle complex customer conversations

• Excellent organisational skills with the ability to manage workload, prioritise activities, and meet performance targets

• Understanding of regulatory requirements and the importance of delivering compliant customer outcomes

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £26,700 to £29,650 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 6% of annual salary, (actual amount depends on your performance and Aviva’s.)

• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%

• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [email protected]