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Job Description:

The opportunity

Hitachi Energy Transformers- You’ll work as part of our Insulation & Components team, which engineers’ solutions, and products such

as Bushings, Tap Changers and power and distribution Components. We’re the world’s largest supplier of transformer components.

How you’ll make an impact

Order Execution and Project Management

• Handle complete order execution from Purchase Order (PO) receipt to final delivery and project closure.

• Review customer purchase orders for commercial and technical compliance against quotations,

• contracts, and specifications.

• Process order entry and management in SAP, PowerShop, or other business systems.

• Monitor project milestones, lead times, production schedules, shipment plans, and customer

• commitments.

• Ensure timely order execution while maintaining quality, cost, and delivery objectives.

Customer Relationship Management

• Serve as the primary point of contact for customers during order execution.

• Provide regular project updates regarding order status, delivery schedules, documentation, and

• shipment tracking.

• Support customers with technical clarifications related to bushings, General Technical Particulars

• (GTPs), drawings, test certificates, and related documentation.

• Build and maintain long-term customer relationships to enhance customer satisfaction and retention.

Commercial and Financial Management

• Support Front-End Sales (FES) teams during quotation preparation, pricing discussions, and order

• closing activities.

• Coordinate submission of Proforma Invoices (PI), Letter of Credit (LC) establishment, invoicing

• activities, and payment follow-up.

• Coordinate with finance teams for payment accounting, revenue recognition, and commercial

• compliance.

• Monitor project cash flow and payment milestones to ensure timely collections.

Cross-Functional Coordination

• Coordinate closely with factories, production planning, sourcing, logistics, finance, quality, and service

• teams to meet customer requirements.

• Facilitate resolution of commercial, technical, and operational issues impacting project execution.

• Ensure all internal stakeholders are aligned on project priorities and delivery commitments.

Customer Complaint and Quality Management

• Create and manage Customer Complaint Resolution Process (CCRP) cases.

• Coordinate root cause analysis and corrective actions with relevant stakeholders.

• Ensure timely closure of customer complaints and effective communication with customers.

• Support quality initiatives aimed at improving customer experience and operational excellence.

Audit, Compliance and Documentation

• Ensure compliance with Hitachi Energy policies, contractual obligations, and applicable regulations.

• Actively participate in customer audits, factory approvals, Global Quality & Sustainability Audits

• (GQSA), ISO audits, and other compliance activities.

• Maintain complete and accurate project documentation and records throughout the order lifecycle.

Customer Satisfaction and Continuous Improvement

• Drive Transactional Net Promoter Score (T-NPS) survey participation and customer feedback

• collection.

• Analyze customer feedback and coordinate improvement actions with relevant stakeholders.

• Identify process improvement opportunities to enhance delivery performance and customer satisfaction.

• Share lessons learned and best practices across the organization.

Business Development Support

• Maintain sales pipelines, forecasts, CRM records, and order backlog reports.

• Prepare monthly reports such as OBL, OCS, order intake, backlog status, and forecast updates.

• Identify opportunities for repeat business, modernization, upgrades, and new customer acquisition.

• Support growth initiatives by strengthening customer engagement and market presence.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

Education

• Diploma/Bachelor's Degree in Engineering (Electrical / Mechanical / Industrial) or equivalent.

• MBA or postgraduate qualification in Marketing, Operations, or Business Management will be added

• advantage.

Experience

• Relevant 3–5 years of experience in Sales Operations, Project Management, Order Execution,

• Customer Service, or Marketing & Sales within industrial manufacturing, power systems, transformers,

• or electrical equipment industries. (Total experience not exceeding 8 Years)

• Experience in handling export and domestic order execution.

• Strong exposure to SAP/ERP systems, commercial documentation, logistics coordination, and

• customer interactions.

• Proficiency in both spoken & written English language is required.

Technical Skills

• SAP / PowerShop / CRM systems

• Project and Order Management

• Commercial Documentation

• Export & Import Processes

• Customer Relationship Management

• Business Reporting & Analytics

• Contract and Payment Management

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.