Why Join Us:  

• We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE!  PLUS:  Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! 
• There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. 
• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

This position follows a standard Monday-Friday schedule, 8:00am-5:00pm. In addition, the role requires coverage of one weekend morning shift and up to 10 evening/night shifts per month. Including holiday morning shifts when applicable.

Responsibilities:

This position works to minimize risk by monitoring daily transaction exceptions to approved account parameters on credit card processing activity, maintain departmental spreadsheets, update online systems with account status, and contact customers to review company policies and procedures.

• Review/request additional information to decision daily audits to determine if merchant processing activity is an acceptable risk to First American Payment Systems.

• Monitor/process daily releases of funds via suspense system on accounts where processing exception and/or documentation received represent an acceptable risk to First American.

• Maintain departmental spreadsheets of data for reporting purposes. These reports include: Audit Log-Monthly summary of all accounts that were investigated. Member Alert to Control High-Risk Merchants (Formerly TMF)

• Monthly update of merchant matches and placements on Terminated Merchant File.

• Input information into online systems such as the Merchant System, Suspense System, LP Online, SAM, Vital, and FDR in regards to account status and notes on each investigation

Basic Qualifications:

• HS/GED and 2 years of related experience

• Must be 18 years of age or older

• Customer Service Experience

• Has ability to work with mathematical concepts such as probability and statistical inference.

• Competently analyzes and prioritizes information to make appropriate recommendations.

• Committed to meeting quality standards.

• Can be trusted to keep sensitive information secure

Preferred Qualifications:

• Associates and 0 years

• Card issuer or merchant acquirer experience is preferred

• Ensures that the customer receives a superior product or service

• Listens attentively and responds effectively to customer complaints

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)

• Paid Time Off, Volunteer Time Off, and Holidays

• Employer-Matched Retirement Plan

• Employee Stock Purchase Plan

• Short-Term and Long-Term Disability

• Infertility Treatment, Adoption and Surrogacy Assistance

• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
 

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].