Section 1: Position Summary

Serve as a resource to plan sponsors and financial advisors for matters related to ERISA compliance, plan design and governmental reporting. This person is the single point of contact for employer, financial profession and plan sponsor for their accounts.  A Retirement Plan Consultant is able to handle client meetings both on video and via phone. This position requires advanced knowledge of plan design, testing, 5500’s, loans and distributions and can assist on plan operation and document updates.

Section 2: Job Functions, Essential Duties and Responsibilities

• Provide timely, exceptional customer service, including problem solving and issue resolution with minimal inconvenience to clients

• Provide effective verbal and written communications in a clear, concise and informative manner

• Act as a mentor to Retirement Plan Coordinators to meet or exceed defined business targets, firm goals and client obligations, as applicable 

• Assist clients initial and ongoing plan design and document support, including comprehending their obligations with IRS and Department of Labor regulations

• Assist clients in meeting all IRS and Department of Labor deadlines necessary for qualified retirement plan

• Maintain up-to date knowledge of present legislation and proposed legislative changes with regard to ERISA law through self-study and company-sponsored training sessions

• Accountable for communicating valuation reports, participant statements and annual testing results to clients

• Review or perform, as needed, the annual testing for plans and communicate results with clients

• Work with assigned coordinator(s) to provide compliant and accurate valuation reports, participant statements, trust accounting, annual testing and reporting as applicable

• Accountable for coordinating work performed by FuturePlan operations on behalf of their client(s) for Audit requirements.

• Coordinate with all applicable parties, both internal and external, to ensure accurate conversion process for new clients (including but not limited to actuaries, financial advisors, attorneys)

• As applicable, work with assistant to coordinate and oversee activities that will ensure timely and accurate completion of book of business

• Assist with other tasks and projects as assigned

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

• Assist with other tasks and projects as assigned

Section 3:  Experience, Skills, Knowledge Requirements

• Bachelors degree preferred

• 3-5 or more years ERISA experience in the retirement industry

• Experience in evaluating financial data required

• Experience in Relius software desirable, but not required

• Strong Word, Excel, and Outlook skills

• Strong written and oral communication skills

• Strong evaluation and problem solving skills

• Strong attention to detail and the ability to prioritize, manage tasks and meet in conjunction with business operations, including related ERISA compliance matters

• Ability to effectively plan and assign work and supervise staff

• Ability to work in a team environment to ensure common goal of providing exceptional customer service.

• Ability to react to change productively and handle other essential tasks as assigned.

• Ability to work well under pressure with multiple priorities and deadlines in a high stress environment.

• Ability to make reliable judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company.

• Must possess strong facilitation, negotiation, and conflict resolution skills

• Ability to work in a fast-paced environment, handling multiple priorities.

• Ability to escalate issues to appropriate levels within an organization.

• Ability to work additional hours as necessary to meet business needs