Retail Associate
The Johnnie Walker Experience, Edinburgh

Salary: £26679/annum plus annual bonus, product allowance, 34 days of holiday and many more)
Full Time, permanent 

Closing Date: 15th Sept 2026

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

About the Function

Our Scotland Brand Homes are world-class visitor experiences that bring our iconic whisky brands to life through immersive storytelling, exceptional hospitality and premium events. Johnnie Walker Princes Street is our global flagship experience, welcoming visitors from around the world while creating unforgettable moments that inspire a lifelong connection with our brands.

About the Team

Our Retail team creates memorable shopping experiences that inspire visitors long after they leave. Combining exceptional customer service with product expertise and brand storytelling, the team plays a key role in building lasting connections with Johnnie Walker and our wider whisky portfolio.

About the Role

As a Retail Associate, you'll be a passionate brand ambassador delivering exceptional customer experiences within our flagship retail store. You'll combine premium service, product knowledge and commercial awareness to help every visitor find the perfect product while creating memorable moments they'll remember long after their visit.

Role Responsibilities

• Deliver exceptional customer experiences that exceed expectations while contributing to store sales and service targets.
• Share your passion for Johnnie Walker and our whisky portfolio through engaging product knowledge and brand storytelling.
• Build lasting customer relationships, encouraging loyalty and repeat visits through outstanding service.
• Support stock management, replenishment, merchandising and back-of-house operations to maintain a world-class retail environment.
• Represent the brand during promotional events, tastings and special retail activities.
• Contribute ideas that improve store performance while maintaining the highest standards of safety, presentation and operational excellence.

This is a fantastic opportunity to develop your retail career within one of Scotland's leading visitor attractions while representing one of the world's most iconic whisky brands. You'll receive ongoing training and development to strengthen your product knowledge, commercial skills and customer experience expertise.

Experience / Skills Required

This could be the right opportunity for you if you have:

• Experience in retail or another customer-facing environment where delivering exceptional service has been a priority.
• A passion for retail, premium brands and creating memorable customer experiences.
• Strong communication and relationship-building skills with a collaborative, team-focused approach.
• Excellent organisational skills with the flexibility to support both customer-facing and back-of-house activities.
• A proactive, positive attitude and flexibility to work evenings, weekends and peak trading periods.

Experience within premium or luxury retail would be advantageous but is not essential.

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

• Competitive salary
• Annual bonus
• Product allowance
• Contributory pension scheme
• Share purchase scheme
• Generous holiday allowance
• Career development opportunities within a global organisation

Diversity Statement

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.