What you have  

• High School diploma or higher 
• Previous hospitality experience preferred 
• Excellent customer service skills 
• Excellent communication skills, both verbal and written 
• Ability to use technology e.g. tablets, iPads   

What you’ll do  

• Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique 
• Assist guests to their rooms  
• Assist with guest luggage to be taken to the rooms 
• Park guest’s car  
• Provide room quotes and upsell to guest when possible 
• Ability to interact with guests and share hotel knowledge using personalization such as using the guest name 
• Responsible to know all functions to showcase the hotel to each guest 
• Maintain guest confidentiality  
• Share knowledge of events and features within the resort  
• Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond 
• Maintain knowledge of hotel and brand rewards 
• Provide local information for shopping, dining, nightlife, and recreational destinations 
• Receive, store, and deliver luggage and mail 
• Run errands for guests  
• Make travel arrangements for guests to include sightseeing and other tours 
• Assist with coordination between Housekeeping and Front Desk 
• Verify charges / collect payment from guests for room stays 
• Respond to guest inquiries  
• Follow scheduled shifts and follow break and lunch requirements 
• Report any suspicious activity or unusual items in room 
• Report any irregular behavior from guests in public areas and or in room 
• Ability to take initiative and handle assignments with limited supervision 
• Follow all hotel policies and procedures as outlined in the team member handbook 
• Maintain cleanliness and order of work area 
• Complete any other duties assigned by a manager or supervisor 
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Physical Demand

• Ability to sit or walk for extended periods of time 
• Ability to bend and lift, pull 25 lbs 

Mental Demands  

• Make sound judgments quickly 
• Work on multiple tasks, making appropriate progress towards deadlines 
• Able to work independently, take direction, and provide direction to others 
• Manage differing personalities within the office, the hotel, and the community