Are you passionate about delivering high-quality technical support and resolving complex issues across multiple platforms?

Do you thrive in a collaborative environment where you can continuously learn, improve systems, and make a meaningful impact for customers?

About the Role

The Technical Support Analyst provides advanced second-level technical support across multiple disciplines, ensuring high-quality service delivery and system reliability. The role involves resolving complex issues, supporting projects, and collaborating with cross-functional teams to deliver effective, customer-focused solutions.

Responsibilities

• Provide second-level technical support across multiple platforms and disciplines
• Respond to incidents and service requests with professionalism and urgency
• Deliver clear, concise, and timely updates to stakeholders on issue status and workload
• Identify and resolve project-related challenges to ensure smooth execution and successful completion
• Collaborate with cross-functional teams to meet project goals
• Follow security protocols for proper delegation of accounts and privileges
• Efficiently manage customer support cases in alignment with established support protocols and service standards
• Proactively seek opportunities to improve system operations, with a focus on automation and cost reduction

Requirements

• Strong analytical and troubleshooting skills
• Effective communication and interpersonal abilities
• Ability to work independently with minimal supervision
• Customer service orientation with a commitment to customer satisfaction
• 2–3 years of related experience in application support or customer-facing roles
• Proficiency in PC environments, including Windows OS, internet, and web browsers
• Able to work an overlap with UK/USA time zones
• Experience with SQL and DevTools
• Knowledge of databases and cloud technologies is advantageous

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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