Work From Anywhere in the Philippines

Work Schedule: CST │ US business hours, with overlap across East and West Coast providers

A teletherapy platform delivering Medicaid-focused mental health care across multiple US states is looking for a Provider Operations Coordinator to own the full provider onboarding lifecycle and become the single point of contact for every newly hired clinician.

The company is scaling rapidly, with inbound patient demand at all-time highs and expected to double. It runs a lean core team supported by a small offshore operations group, and prioritizes integrity, ownership, precision, and compassion when serving vulnerable populations.

Day-to-day, this role conducts comprehensive 3–4 hour onboarding calls, trains providers on EHR systems via screenshare, manages pre-call setup and credentialing coordination, and maintains a detailed multi-column tracker covering each provider's onboarding journey. Success means independently running onboarding within the first month and proactively managing provider supply so the company is never capacity-constrained.

Requirements

Must-Have

• 2–5 years of experience in healthcare operations, provider support, or a provider-facing coordination role (telehealth, digital health, or healthcare BPO preferred)
• Demonstrated experience independently delivering onboarding, training, or system walkthroughs to providers, clients, or professional audiences via screenshare, including multi-hour sessions
• Hands-on proficiency with screenshare and collaboration tools (Zoom, Google Meet, Google Workspace) and a track record of quickly learning and operating new software platforms
• Experience owning and maintaining complex, multi-step workflows or trackers with 15+ data points (e.g., Airtable, Smartsheet)
• Experience serving as the primary point of contact for providers, clients, or vendors across an end-to-end process
• C1+ English (CEFR) for client-facing presentations and high-volume written provider correspondence

Nice-to-Have

• Hands-on experience with an EHR/EMR platform (e.g., Tebra, EGMED, Epic, Athenahealth, eClinicalWorks, SimplePractice, or TherapyNotes)
• Familiarity with healthcare credentialing and provider enrollment concepts (CAQH, Medicaid, multi-state payer applications)
• Prior experience at a mental health or behavioral health tech company (e.g., Headway, Grow Therapy, Rula, Spring Health, Lyra, Talkspace, BetterHelp, Charlie Health)
• Experience creating SOPs, process documentation, or workflow automation
• HR/payroll platform experience (e.g., Rippling) for timesheet and payroll coordination

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for:

Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd

Benefits

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

1. Application
2. Screening
3. Skills Assessment
4. Topgrading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If you’re empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.