Job Title:  Contact Center Representative 

Department: Record Retrieval, Contact Center

Eligibility: Applicants must be eligible to work and perform their job responsibilities within the United States. 

Hourly Rate: $12 to $15 (subject to skills and experience) 

Job Type: Long-term seasonal role 

• Eligibility: Applicants must be eligible to work and perform their job responsibilities within the United States.
• Technical Requirements: Candidates must have high-speed internet with Ethernet, a Windows-based laptop/desktop with video calling capabilities, and their own Windows OS with Windows Professional suite.

Job Summary:

We are looking for motivated individuals to join our team as Remote Contact Center Representatives. This exciting opportunity allows you to work from the comfort of your home, with comprehensive paid training and continuous coaching provided by our experienced trainers. Gain industry knowledge and confidence as you contribute to the day-to-day verification and follow-up calls with healthcare providers, ensuring the seamless collection of patient records.

Key Responsibilities:

• Remote Contact Center Representative: Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence.
• Verification and Follow-Up: Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records.
• Issue Resolution: Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication.
• Flexibility and Adaptability: Ability to adapt to and follow additional instructions based on evolving project and business needs as required.
• Professionalism: Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach.

• Working Hours: Candidates should be available to work 9-hour shifts, including a one-hour break, from 6 am to 6 pm PST based on business needs, assigned upon completing training.

• Productivity Tools: Swiftly utilize MS Office tools to streamline tasks and enhance productivity.
• Call Volume Management: Handle a volume of 60-80 outgoing calls per day effectively.

Requirements

Qualifications:

• Experience: Ideally, possess 2-3 years of call center experience, showcasing adaptability and problem-solving skills.
• Communication Skills: Excellent communication skills to engage effectively with healthcare providers.
• Relationship Building: Ability to build and maintain positive relationships with healthcare professionals.
• Training Availability: Availability to be on video during the training period.

Additional Requirements:

• Attendance and Punctuality: Consistent attendance and punctuality are crucial for performing the role efficiently.
• Power Backup: Ensure a reliable power backup to avoid disruptions during work hours.
• High-Speed Internet: Maintain high-speed internet connectivity to perform tasks seamlessly.