ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Deliver learning to teammates through live/virtual curriculum and field-based hands-on training 

• The segment installs telematics and related hardware on fleet vehicles of every class passenger vehicle, tractor trailer, heavy equipment, and everything in between so the role requires hands-on familiarity across the light and heavy-duty vehicle spectrum.

• Vett potential ADM Mentors for program approval through RO audits, GM interviews, and field audits to ensure proper admittance into the TAP Mentor Program 

• Support Apprentices and Mentors through the 12-18 months of TAP Program through field visits/audits, RO audits, and program progress check-ins leading to successful graduation 

• Support Changing Lanes ADM Programs and curriculum; act as Instructor back-up as required at shop classroom location 

• Recommend and coordinate necessary training for areas of need based on quality reviews and industry trends & best practices 

• Mentor Mobile Diagnostic & Mechanical Technicians and TAP Mentors to ensure the Protech Standards of quality and compliance are attained and sustained 

• Assist in development and enforcement of quality control processes developed in coordination with R&D and Protech Ops teams  

• Assess teammate training needs and develop materials and course recommendations that will help teammates understand subject matter to bring the most value to their role 

• Follow up with teammates regarding training in-person or through conference calls 

• Build and maintain partnerships and act as liaison with Protech field leadership and other support departments 

• Provide field leadership and mentorship to Technicians, Mentors and Apprentices where required  

• Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of company objectives. 

• Measure ongoing field performance assessment, research and development of new required field capabilities, and systematically apply knowledge for learner success. 

• Assist evaluation of training sessions created by the training team 

• Identify opportunities and make training/operational recommendations to improve overall field processes and procedures 

• Oversee and execute special projects as needed 

• All other duties as assigned

Qualifications and Education Requirements 

• High school diploma or tech school graduate 

•  3+ years of hands-on experience in vehicle or equipment installation, service, or technical fields, including exposure to the heavy equipment space (e.g., tractor trailers, off-highway, construction, or fleet heavy vehicles) in addition to automotive/light-vehicle work.

• Background in advanced vehicle diagnostics, telematics, or electronic/aftermarket hardware installation strongly preferred.

• Training or teaching experience preferred 

• ASE, I-CAR and/or other industry certifications preferred and must be maintained 

• 4 years mechanical experience in the field of automotive diagnostic and mechanical preferred 

• Strong knowledge of vehicle electronics, OE software and scan tools 

• Working knowledge of CCC One, Estimating Systems and Microsoft Excel 

• Ability to read and understand instructions, workflows, written estimates and work orders 

• Strong communication (written and verbal) and interpersonal skills 

• Strong project management, organization, and multi-tasking skills with the ability to adapt easily to changing, fast-paced environments 

• Professional demeanor with a positive attitude, geared toward customer service 

• Must have a valid driver’s license and ability to pass MVR check