Description -

Product Quality Leadership

• Drive product quality, reliability, and customer experience throughout the product lifecycle.
• Serve as the customer advocate by translating customer feedback and field insights into actionable improvements.
• Monitor and analyse warranty, telemetry, call rate, and customer experience data to identify quality trends and opportunities.

Issue Management & Escalation Leadership

• Lead investigation, root cause analysis, and resolution of critical product quality issues and customer escalations.
• Partner with R&D, Manufacturing, Product Management, Customer Support, and Operations teams to implement effective corrective actions and preventive measures.

Data Analytics & Insights

• Utilise telemetry, warranty, NPS, call, and quality data to identify emerging risks, trends, and improvement opportunities.
• Develop data-driven recommendations to improve product quality, customer satisfaction, and business outcomes.
• Communicate product quality performance, risks, and recommendations to leadership and key stakeholders.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"