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Responsibilities

• Provide consistent, timely, accurate and customer-focused HR transactional services, data administration and answers to employee’s and manager’s call and email queries, while contributing to the achievement of the People Services’ overall vision and strategy.
• Review/respond to employee requests according to established processes, policies, company guidelines and regulations.
• Utilize multiple online systems, such as Service Now and Workday to answer questions, troubleshoot issues, complete requests and help resolve employee, manager and HR needs.
• Analyze work process design and flow for the People Services team and work with internal and external clients and vendors to implement improved processes, while suggesting necessary improvements to improve the overall client experience and efficiency.
• Review and update existing HR policies/procedures and assist in producing new policies/ procedures in relation to HR Transactional services.
• Conduct analysis and prepare ongoing HR Transactional reports to effectively administer policies and programs.
• Identify, recommend and create content or knowledge articles to be added to the external and internal knowledge base.
• Utilize our case management system to achieve required service level agreement metrics and overall client satisfaction.
• Understand and be compliant with the corporate data protection and confidentiality policies.
• Work in a team environment to resolve customer questions or issues in broad range of HR matters
• Actively engage in ACE and support continuous improvement opportunities.
• Perform any other duties deemed reasonable and necessary by the business

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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